Support Engineer, Crashlytics Crashlytics
Did you know that mobile apps crash over 1,000,000,000 times a day? It?s a huge problem.
At Crashlytics, we?re helping make mobile apps better for everyone. We provide real-time error detection and analysis for some of the top iPhone and Android apps out there -- and we show developers the line number of code where it all happened so they can fix the problem!
A lot of tools for software developers are ugly and hard to use - we believe that it doesn't have to be this way and are looking for someone who feels the same to help us build easy to use, beautiful products for developers (and everyone else!).
We're looking to build out our Developer Relations team... someone who is passionate about cultivating our customer experience -- because that is what we?re passionate about too!
Our customers are developers, so building relationships and maintaining the exceptional standard we have set as an organization is the focal point for this opportunity.
So... What does that mean you will do?
Interact with our customers on a daily basis, and determine a way to convey the personality of the company through every interaction -- whether that be email, tweets, general response time, etc. We work with some of the hottest companies out there: Square, Yelp, Groupon, HipMunk, Box, Yammer, HBO... so we hope that gets you excited!
Take a proactive approach when developing solutions for our customers. This means lots of problem solving, scaling our systems, learning new technologies, and diving head first into our product. You are the first and ONLY line of contact before it gets escalated to our engineers -- no time for tiers.
Work side by side with our engineering team. The ability to effectively juggle multiple clients and issues simultaneously is critical.
Advocate for customer requirements, and communicate those needs to our founders. You are the one that will know those needs best, because you are leading that charge daily.
Build out a knowledge base for customer issues. Promote ways to get developers to continue talking to each other!
Champion a response time within minutes, ensuring all solutions are accurate and the number of replies needed are kept to a minimum.
Advocate our product, troubleshoot, and debug issues; while staying positive and upbeat.
Adapt quickly -- we are a startup, things are constantly changing!
You have previous experience using html/css, and one or more scripting languages (Python, Perl, Ruby, Bash, etc).
You have prior experience working with an iOS or Android product. We love mobile!
MORE ABOUT US:
Our home base is Kendall Square, Cambridge, Massachusetts! We're growing rapidly, so it's important to us to have a great company culture to support that growth. We offer cool perks: snacks in the kitchen, flexible work schedule, top-of-the-line gear (Macbook Air, Thunderbolt display, iPad/Android Tablet), etc.
Additionally, we feel strongly that it's the culture created by shared values that really makes Crashlytics a great place to work.
Get In Touch
Interested? Say hello to us at email@example.com
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