Support Engineer - DSA (Amalga) Sentillion
THIS JOB HAS EXPIRED Caradigm is a new kind of health IT company formed by GE Healthcare and Microsoft. Our goal is to transform care by empowering health systems and providers with the real-time, system-wide data and intelligence needed to improve care quality and the patient experience, and ultimately, the economics of health and wellness.
Caradigm combines the power of an open technology platform and collaborative clinical applications to bring together disparate patient data and transform it into intelligence. We enable others in the industry to take advantage of the platform to innovate?rapidly generating a new era of applications to improve population management. Our goal is to make it easy for caregivers across the entire healthcare continuum to gain the insight they need to collaborate with ease and provide the best patient care possible.
As a Support Engineer you will interact directly with our healthcare customers to support their installations of Caradigm products to deliver remote telephone technical support. Our healthcare customers are world class institutions using our products to deliver patient care, and they will rely on your expertise to help provide high-quality technical support. A key element of your role will be to have deep understanding of the customer?s environment, how they use our products and how we can best help them meet their needs. Each new team member will go through extensive training before initial customer interaction as this is a unique opportunity to shape the reputation of Caradigm as a best in class healthcare solutions provider.
The candidate will be expected to demonstrate and give examples of forward-thinking and strategic experiences while working in both a reactive and proactive technical mode and to demonstrate and give examples of their ability to function and contribute to a team-oriented environment. Excellence in written case documentation is expected, and past cases will be reviewed. Goal: To provide high quality reactive and proactive dedicated technical support to strategic Caradigm customers.
? Act as the primary technical support resource requiring high conversational level technical expertise across all Microsoft products and specialized skills in the Caradigm technology.
? Provide real-time telephone and e-mail support to customers, and maintain a support incident database
? Analyze and determine most effective method of problem resolution by utilizing applicable internal resources.
? Provide escalation and on call support
? Work closely with customers to understand their issues and perform root cause analysis
? Help customers establish processes to manage and maintain systems post-deployment
? Troubleshoot server hardware and configuration for optimal system performance
? Provide input to the development team on product enhancements
? Be part of a team Delivering 24x7 Technical Support
? Participate in early assist for key products in order to maintain product knowledge and ensure delivery of high quality support to Caradigm customers
? Partner with account managers to effectively manage hot-sites including documented action plans and daily support to Caradigm customers
? Develop and deliver environment specific training to Caradigm customers to include assistance with delivery of supportability reviews and/or write technical articles for the knowledge base and white papers.
? 4 year technical degree or equivalent work experience plus 6 years of technical support experience in an enterprise environment
? Demonstrated success multi-tasking and prioritizing based on business demands
? Work comfortably and successfully in an environment with frequent changes in priorities
? 3 to 5 years of professional work experience using Microsoft SQL Server (from SQL 2008 to the latest version)
? Healthcare industry (HL7) background is a plus
? Development and/or maintenance of very large-scale database applications
? Experience performing database analysis
? Writing TSQL queries, stored procedures and triggers
? Configuring database systems for clustering and backup/restore processes
? Familiarity with Windows 2003 or 2008 Server administration and Windows Active Directory
? Thorough understanding of client-server and 3 tier systems
? Experience with IIS is a plus
? Familiarity with Change Management Process (MOF, ITIL) is a plus
? Passionate about the success and well-being of customers.
? Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
? Ability to communicate technical information to non-technical people
? Capable of working under limited supervision; high degree of initiative
? Ability to follow through with problem resolution quickly and communicate status throughout resolution cycle
? Organizational skills to manage multiple tasks and deadlines
? Ability to think through problems and explore solutions
? Driven to constantly learn new technical skills
? Strong written and verbal communication skills
||Salt Lake City, UT |
THIS JOB HAS EXPIRED