Support Engineer(Job Number: CLO00011) OpSource
THIS JOB HAS EXPIRED Description
Dimension Data is simply a great place to work. More than 15 000 employees on 6 continents in 49 countries will testify to this. We are a global leader in the provision and management of specialist IT infrastructure services and solutions. At Dimension Data, we have identified five major reasons why our people want to work for us:
They get rewarded for their efforts
They have the opportunity to work with brilliant people
They form part of a global footprint
There are opportunities to grow their careers
They are part of the Green technology revolution.
Over the past several years, we have been helping our clients get ready for Cloud by supporting key cloud enablement solutions and services including virtualisation, managed services and hosting, and IT outsourcing. The establishment of our Cloud Solutions business unit aligns all of our Cloud offerings and allows us to provide Cloud services as an integrated basis across our solutions and services. This represents a key opportunity for our clients as we are able to leverage the best practices from each of our offerings; helping to accelerate their cloud journey. This reflects our on-going commitment to deliver innovative technologies which can provide our clients with greater IT sourcing choices and improve business performance.
To help us achieve our strategic business goals, we are currently looking for a Support Engineer (L2) to join our organisation.
With a global presence and a proven success rate of delivering technology solutions to support our client?s business, we need to employ top talent to support our key business functions. We rely on our great team of expert Support Engineers to assist in providing Information Technology services to Dimension Data clients ensuring that their infrastructure and systems remain operational.
As a Support Engineer at Dimension Data, you will be responsible for the deployment, installation, provisioning, troubleshooting, and reporting for Network infrastructure and related Cloud services. You will work closely with cross functional teams for the deployment and ongoing support of Cloud service to both internal stakeholders and clients.
What we will expect you to do:
In this capacity we will need you to deliver on the following:
We will rely on you to meet all service level agreement conditions.
You will use your experience in support engineering and focus on second line support for medium complexity incidents.
We will rely on you to deploy and provide ongoing support of Cloud network infrastructure
You will need to develop and. implement maintenance plans and activities for Cloud infrastructure: Applying fixes, security patches and upgrades, capacity increases and other Cloud related maintenance.
We will rely on you to provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.
You will be required to diagnose, solve and provide root cause analysis for hardware and network related issues.
And much more...
But most of all, we need you to act as the bridge between business and IT. In order to achieve this you will be required to strictly comply with all processes and procedures as prescribed by Dimension Data and the client when relevant.
Here?s what we are looking for in candidates for this job:
Experience as a Support Engineer - let's say about 6 years, of which at least 4 years must be in a related industry.
Highly experienced in Cisco WAN/LAN routing and switching.
Experience with Cisco routers, switches, and Cisco UCS
Experience managing, supporting and architecting large complex Cisco network solutions.
MCSE would be advantageous.
Key abilities required:
Able to effectively communicate with clients, team members and management alike.
Able to balance delivery with agreed and contracted expectations.
Able to work with large volumes of detail.
Non-negotiable for us:
We need you to have a broad understanding of business practice and processes.
We need you to own problems and ensure effective resolution.
Finally, we care about our clients, our colleagues and the environment and we want you to do the same.
||5201 Great America Parkway |
Santa Clara, CA 95054
THIS JOB HAS EXPIRED