Support Engineer Factual
THIS JOB HAS EXPIRED Factual?s partner base is growing fast so we?re building a team to provide technical support for our beloved customers! The Support Engineer role is partner-facing, so the successful candidate will have a magical combination of technical chops and customer empathy. The Support Engineer will act as Factual's functional representative, so we're looking for the ability to make customers pleased and satisfied with our products. A fast-working, multi-tasker with good attention to detail helps too.
Own customer technical issues to resolution. Address issues from data quality to driver support.
Update and manage customer-facing technical documentation.
Respond to customer technical questions on our support forum (http://support.factual.com) and escalate to fellow engineers as needed.
Participate in requirements gathering and articulation of customer support tools, as well as contributing to coding of these tools.
Participate in customer onboarding.
Translate ideas and issues learned in the context of providing support into documentation and product suggestions as appropriate.
The Ideal Candidate Would:
Have a degree in engineering or computer science.
Industry experience in technical support or professional services and engineering or sysops.
Be eager to learn new tools and skills related to data and APIs.
Linux proficiency and scripting level programming skills.
Customer facing communication skills.
Experience with issue tracking and version control.
Agile documentation development (wiki).
Desired Skills (at least two of the following):
Proficient in a language such as Python, Ruby, Perl, PHP, Java
Drake/make, revision control
||Los Angeles, CA |
THIS JOB HAS EXPIRED
Factual is a location platform that enables personalized and contextually relevant mobile experiences by enriching mobile location signals with definitive global data. Factual's real-time data stack builds and maintains data on a global scale, with Factual's core Global Places data covering over 65 million local businesses and points of interest in 50 countries. Factual's platform also provides location based mobile personalization and ad-targeting solutions along with data cleaning and mapping services for business listings and points of interest.Investors: Andreessen Horowitz
, Index Ventures
, Miramar Venture Partners All Jobs: at Factual
|Headquarters:||1999 Avenue of the Stars 35th Floor|
Los Angeles, CA 90067
Support Factual with Social Media services