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Support Engineer Clinicient
THIS JOB HAS EXPIRED
We are seeking a team player to positively impact the client support experience by providing high-quality technical support for our products. In this role, you will have the opportunity to assist in the identification and resolution of product issues.You are the kind of individual that gets excited about diving into problems and diagnosing them quickly and effectively, while delighting customers with prompt resolution of issues. You have a constant thirst for knowledge, so you?ll consume as much knowledge as possible to improve the results for our clients. You thrive in an environment that is fast-paced, dynamic, and supportive, where you are empowered to drive product improvements with internal teams. You will be the bridge between our clients? technical product issues and the team that addresses those issues, so you will need to be able to speak to both audiences effectively and effortlessly.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Taking ownership of technical issues and working with our Development group to resolve more advanced issues when necessary
Resolve escalated customer complaints
Document troubleshooting and problem resolution steps for Tier 1 support team members
Participate in training customers as required
Verify bugs and work with development on providing fixes
Influence product direction based on customer feedback
EDUCATION AND EXPERIENCE
Experience troubleshooting enterprise client-server applications, including installation, network connectivity, performance, software compatibility, printing, and scanning
Experience with Windows, XP, Vista, and general desktop issues
Knowledge of DNS, TCP/IP, and other networking concepts
SKILLS AND ABILITIES
Troubleshooter extraordinaire, applying a full range of information gathering and diagnostic techniques
Top notch communication skills, able to bridge effortlessly any gap between product engineers and medical professionals
Exceptional level of ownership, dependability, and accountability
Flexible and adaptable, looking for alternatives to address complex technical issues
Very organized, with the ability to prioritize the small parts within the big picture
High level of work ethic, willing to do what it takes to deliver satisfied clients
Able to hone in on the critical components of the problem while avoiding superfluous information
Always part of the solution, always looking to improve the quality of the product and services to our clients
| Location: | 506 SW Sixth Avenue Suite 1111 Portland, OR 97204 United States |
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THIS JOB HAS EXPIRED
Clinicient
Investors: Highway 12 Ventures, Village VenturesAll Jobs: at Clinicient
| Web Site: | www.clinicient.com |
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| Headquarters: | 506 SW Sixth Avenue Suite 1111 Portland, OR 97204 United States |
| Industry: | Software |
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