Support Engineer Sentillion
THIS JOB HAS EXPIRED Caradigm is a new kind of health IT company formed by GE Healthcare and Microsoft. Our goal is to transform care by empowering health systems and providers with the real-time, system-wide data and intelligence needed to improve care quality and the patient experience, and ultimately, the economics of health and wellness.
Caradigm combines the power of an open technology platform and collaborative clinical applications to bring together disparate patient data and transform it into intelligence. We enable others in the industry to take advantage of the platform to innovate?rapidly generating a new era of applications to improve population management. Our goal is to make it easy for caregivers across the entire healthcare continuum to gain the insight they need to collaborate with ease and provide the best patient care possible.
As a Support Engineer you will manage a complex scope of support issues for assigned Caradigm customers by acting as a technical resource and/or coordinating with other Caradigm groups to assist the customer in their use, support and implementation of solutions. Ensure the highest level of customer satisfaction by understanding and identifying the customers Health Solutions needs, building and maintaining strong working relationships and managing the account effectively.
TECHNICAL SUPPORT - Manage customers? technical support and support advisory services requests. Own support delivery, problem prevention, and root cause remediation end-to-end for assigned customers. Ensure timely resolution of customer issues by resolving or referring issues to product specialists. Ensure customers receive responses to service requests within guidelines, as specified per contractual agreements. Manage sensitive and business critical issues impacting either the customer?s business or impacting Caradigm?s relationship with the customer.
TECHNICAL SERVICES - Act as technical resource to assigned customers, requiring conversational level technical expertise across Amalga and other Caradigm Products and all core product components like Windows 2003/2008 Server, SQL, Active Directory, IIS and specialized skills in at least one area of technology. Analyze, determine, and manage most effective method of problem resolution and prevention by utilizing applicable internal resources. Determine, apply, and manage problem prevention and supportability services to reduce and eliminate operational issues and critical situations.
TECHNICAL KNOWLEDGE - Maintain and expand working knowledge of current and pre-released Caradigm systems and products, their integration and methods of support delivery, their product support lifecycles, and their security risks and remediation. Communicate technical knowledge and recommendations professionally and appropriately to customers.
OTHER RESPONSIBILITIES - Establish strong relationships with Customer Support, Implementation & Architecture Teams, Field Sales, and other internal teams and customer stakeholders. Establish effective working relationships within Product Groups by working through appropriate escalation channels. Share best practices with team members to enhance the quality and efficiency of customer support. May help develop or expand support business with assigned or potential customers.
? Four year degree (C.S./E.E. degree preferred)
? 5+ years of demonstrated corporate MIS experience or an equivalent combination of education and experience.
? Demonstrated knowledge of programming, IT concepts, and technical competence in 2 of the following areas: Microsoft server systems, networking architecture, ISS, .NET and/or database architecture.
? Healthcare Technology experiences a plus.
? Candidates must have excellent organization, communication, project management, negotiation and problem solving skills.
? Should possess a proven understanding of corporate account business needs and knowledge of support industry.
? Some travel may be required.
||Salt Lake City, UT |
THIS JOB HAS EXPIRED