Support Engineer Apigee
There are only a few times in your career when you come face-to-face with the future! This is one of those moments. Working at Apigee is like taking a ride in the Back to the Future time machine and not only seeing what our new digital world will look like in few years but actually building it.
We are an engineering culture set in a fast-paced start-up environment where continuous change, innovation and experimentation are a given. Our Support Engineers are true heroes in our customers? eyes. They work closely with some of the coolest brands and support the elite of the engineering world solving innovative digital problems in the apps, data and API universe. Their support enables the seamless digital metamorphosis of leading enterprises and touches millions of users changing the way we work, live and play. Because of our products? depth and breadth across the technical stack and Apigee?s tendency to reinvent the market in every 6 months, our support engineers face intriguing real technical problems every day.
If you want to be part of this awesome universe of unbelievable technological advance in an explosive digital market, supporting world-class brands that are building the next big thing, this role at Apigee is for you.
A Day in the Life of an Apigee Support Engineer:
9AM: You grab a breakfast snack and coffee in the fully-stacked micro-kitchen and start your day with responding to the requests of Fortune 1000 clients through Support Portal, Live Chat, Community, Phone & email
10AM: Instead of wasting your time in meetings, you apply critical thinking skills, technical curiosity to diagnose and solve critical customer problems ?sometimes while using one of our office treadmill workstations
11AM: No two days are the same: because of the wide spread of industry verticals, clients and technologies we represent, you tackle, stimulate and reproduce new kinds of challenges every day
12PM: You join your fellow Apigeeks in the Cafeteria for a gourmet catered lunch with a side of great conversation
1PM: You are a documentation pioneer: you are breaking ground trouble shooting brand new customer problems, so you can take incredible pride in owning the reporting of these issue resolutions for future reference
2PM: You always keep an eye on Apigee?s Cloud Infrastucture and troubleshoot / fix problems as needed
3PM: You are an active participant in driving organizational and process improvements for a growing Global Support team and help grow our digital knowledge base
6PM: You head down to the Apigee gym for a workout or take a dip in the heated pool & jacuzzi
You enjoy the flexibility of a straddled work week while accommodating Apigee Global Support ?s 24x7 operation: (Tuesday through Saturday, Sunday through Thursday, or Monday through Friday) with hrs 10AM-7PM (PDT) or 9AM-6PM (PST),
Think you might be our next Support Engineer? You bring to the table...
Excellent written and spoken communication skills
Ability to set and manage expectations with customers and work in a highly dynamic environment
Good knowledge of LINUX commands
World Class debugging skills (preferred web based application, JVM, network, and database troubleshooting)
Expertise in EAI/Messaging/Web Services/SOAP/REST/ESB/Middleware
Hands on experience with Web Servers, Application Servers, Load Balancers, Proxy Servers, Databases, and related technologies
Working knowledge of security (SSL)
Customer/Technical Support Engineer or Consultant with 5+ years of experience
Hands on networking, messaging technologies
Knowledge of Weblogic/Websphere app servers
Familiarity with Cassandra DB, Zookeeper, ApacheDS and/or OpenLDAP, Postgres, or MySQL
Exposure to cloud computing and hosting/maintaining production instances
At Apigee we work on things that really matter. At the core of our super power are our people. We don?t call them ?resources? or ?employees?, they are Apigeeks: smart people solving hard problems and loving it. Our perks and benefits are designed to remove stress from your daily life, so you can focus on the stuff that matters while keeping you healthy and happy.
100% company paid medical/dental/vision for you AND your family
Life insurance, AD&D, long-term and short-term disability insurance
401K & flexible spending account
Healthy catered lunches every day & fully stacked micro-kitchen
Flexible work hours & take-what-you-need vacation and sick days
Onsite gym and heated pool with Jacuzzi
Massage Thursdays, Scotch O' Clock Fridays & lots of office fun
Complimentary legal, financial and personal counseling
We are Mac people but it?s totally ok if you are a PC
Apigee is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental handicaps or disabilities, marital status, veteran status, sexual orientation, nor any other basis prohibited by law.
||San Jose, CA |