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Support Engineer ExtraHop Networks, Inc.
THIS JOB HAS EXPIRED
Duties and ResponsibilitiesWork with customers to resolve all technical issues
Provide hardware and firmware deployment support for ExtraHop appliances
Document incident cases
Document feature requests
Document customer questions
Escalate technical cases to an appropriate technical resource
Effectively manage the technical aspects of both local and remote customer interaction through a combination of conference calls, remote screen sharing, and in-person meetings
Independently coordinate and manage all aspects of technical product assessments, from installing the appliance to helping existing customers interpret data in the context of their environment
Provide post-sales follow-ups, technical training, and consulting
Ensure total customer satisfaction with the customer's implementation experience
Qualifications
Four-year degree or equivalent in a related discipline (for example, information technology, computer science, business, or engineering)
Enthusiasm and willingness to stretch beyond your comfort zone to learn new technology
Interest in assembling computer hardware
Exposure to Unix/Linux-based operating systems
Excellent customer service skills
Excellent documentation skills
Excellent organizational skills
Solid understanding of the OSI model and excellent working knowledge of the key protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTP
Excellent organizational, interpersonal, and leadership skills
Outstanding communication (verbal and written) and presentation skills
Ability to learn new technologies very quickly and have an ongoing desire to stay current with the software market and the latest technologies
Strong problem-solving skills: must be capable of accurately assessing needs,
maintaining a calm business demeanor, and taking quick action to resolve issues
Protocol-level understanding of how various software components involved in
enterprise service delivery interact, including web servers, application servers, databases, web services, mainframes, network attached storage, and so forth
Comprehensive understanding of networking protocols (TCP/IP, DNS, DHCP, Multicast, and so forth)
Comprehensive understanding of application protocols (HTTP, SSL, FTP, SMTP, LDAP, and so forth)
Willingness to do what is necessary, including administrative tasks, inventory management, builds, onsite deployments, and other related tasks
| Location: | Downtown Seattle, WA 98101 United States |
|---|---|
| Full Time | |
| Customer Service / Technical Support |
THIS JOB HAS EXPIRED
ExtraHop Networks, Inc.
ExtraHop is revolutionizing what is happening in the network and application monitoring and management space.
Shipping Product All Jobs: at ExtraHop Networks, Inc.
| Web Site: | www.extrahop.com |
|---|---|
| Headquarters: | Downtown Seattle, WA 98101 United States |
| Employees: | 41-100 |
| 2007 | |
| Industry: | Networking and Equipment |
| The ExtraHop system combines the troubleshooting capabilities of Network Performance Managers with the superior application-level visibility of User Experience Monitors. Performing real-time analysis of application transactions across the network, database, and storage tiers, the ExtraHop system accelerates troubleshooting efforts and proactively warns of potential problems. |
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