Support Manager Bazaarvoice
THIS JOB HAS EXPIRED
Key Job ResponsibilitiesTechnical Support
- Ensure that client support issues are properly addressed within our contractual response times and resolved within client SLA timeframes
- Ensure the quality of support deliverables by adhering to a process of extensive testing, troubleshooting, and QA for support changes
- Manage and maintain the client issue tracking system (SF.com) including the development and tracking of all support reporting metrics
- Manage the development and maintenance of internal and client-facing support documentation, online knowledgebase and support website
Job Requirements
The ideal Support Manager has 5+ years of experience managing a team of 8-10+ client-facing engineers and project managers in technology integration engagements and/or a technical support organization. Additional requirements include:
- Bachelors degree in Computer Sciences, MIS or Business Administration
- Minimum of 2 years experience managing client-facing technology teams of 8-10+.
- Prior management of large tech support teams preferred
- Development and deployment of Follow the Sun strategies
- Prior management of third party engineering partners
- Extensive internet/e-commerce industry experience
- Advanced understanding of HTML, JavaScript, and CSS and related web technologies
- Strong knowledge of SQL and database design concepts
- Experience using version control and issue tracking systems
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Strong coaching and mentoring experience; able to confidently provide constructive professional development feedback
- Attention to detail and absolute focus on quality of work
- Authorization to work in the U.S.
| Location: | Austin, TX United States |
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THIS JOB HAS EXPIRED
Bazaarvoice
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures, Battery Ventures, First Round Capital
All Jobs: at Bazaarvoice
| Web Site: | www.bazaarvoice.com |
|---|---|
| Headquarters: | 3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States |
| Employees: | >100 |
| Year Founded: | 2005 |
| Industry: | Software |
| About Bazaarvoice Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences. Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce. |
