Support Operations Specialist - Short Codes Twilio Inc.
THIS JOB HAS EXPIRED About Us:
Twilio is powering the future of business communications, providing a platform for building modern, communications?enabled applications - light, cloud-based, scalable, and user experience focused.
Nearly 150,000 developers have signed up to be a part of this disruption, building applications for security, privacy, and fraud prevention; customer service and help desk support; sales communications; marketing and lead management; business process and logistics; and business communications and collaboration.
Twilio customers include great brands like airbnb, eBay, Hulu, Intuit, LinkedIn, Quora, Sony, SurveyMonkey, Trulia, WalmartLabs, and ZenDesk.
Twilio is energizing the $1.3 trillion telecom market. Come help modernize an enormous industry with software.
About the Job:
You will be the first person that Twilio's customers and potential customers communicate with; we'll count on you to interact with them in a friendly and professional way.
You will be guiding customers through the process of creating applications for short codes - the five or six digit numbers used for large-volume SMS messaging; gaining carrier approval for customer applications; and ensuring a steady stream of customer communication to update them regularly on your progress.
You will be working behind the scences with other telecom carriers to process the short code applications, ensuring that every customer's application is being processed in an expeditious manner, correcting applications and submitting feedback as necessary.
You'll work closely with Product Managers to ensure products function in an efficient and scalable way.
You will work with the Sales team to quickly and accurately answer customers' questions about the short code process. If customers require in-depth technical support, you will work with the rest of our Support staff to satisfy the cusomter.
You'll need to hit the ground running. You will help customers understand Twilio's capabilities and pricing, and as you gain more experience, you'll have opportunities to increase your responsibilities.
You'll be part of a lean, savvy support and operations teams. Your working style will have a big impact on the growth of our team
You will help us understand customer trends, documenting and reporting what you observe to the management team to make our short code process better.
You're a tech-savvy "people" person who learns fast and thinks on your feet. You love working with real customers: listening to them and solving problems.
You have a head for numbers and data, and you're also a people-person.
You're patient and process-oriented to the extreme. You'll be multi-tasking and focusing on several small projects simultaneously.
You're obsessed with attention to detail and will not quit until you've dotted every i and crossed every t
You quickly learn and master every aspect of complicated systems. You pick up the jargon immediately but know how to make other people who don't grok the concept feel confident and educated.
You're interested in understanding telephony. Telephony is complicated; we make it easy for our customers.
You have experience working on high-end products and services and know how to reduce the stress of customers regarding their high-dollar, business-critical investments.
Nice to have:
You are available to work East Coast hours (6 AM PST - 3 PM PST)
Competitive benefits, including medical, dental, vision, life insurance
An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
Pre-tax commuter benefits
Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers
Excellent gear (?We ? Apple computers and big monitors ? two if you need ?em?);
A strong belief in life/work balance
||548 Market St #14510 |
San Francisco, CA 94104
THIS JOB HAS EXPIRED