Support Operations Specialist - Transactions Twilio Inc.
THIS JOB HAS EXPIRED About the Job:
You'll be an advocate for our customers, working with merchant processors and banks to resolve billing issues. They'll rely on your calm demeanor and obsession with follow through.
You will work with customers to create positive experiences, coordinating with the Support team, Accounting team and Sales team to resolve account management, transactional and billing-related issues.
You'll ensure the best customer experience by preventing fraudulent charges, keeping Twilio up to speed on industry best practices on fraud prevention. As you gain more experience, you?ll have opportunities to increase your responsibilities.
You will use your formal or informal experience in critical thinking and project management to gather data, write specifications and map out new strategies against billing irregularities.
You have a background in data analysis and algorithmic logic. Long story short: you're a "number cruncher" who loves analyzing current trends and creating a vision for new tools and systems.
You?re ready to roll up your sleeves to get stuff done, doing whatever it takes to retain and delight a customer. You?re excited about what they?re building with Twilio.
You're patient and process-oriented to the extreme. You?ll be multi-tasking and focusing on several small projects simultaneously.
You're obsessed with attention to detail, and will not quit until you've dotted every i and crossed every t.
You quickly learn and master every aspect of complicated systems. You pick up the jargon immediately but know how to make other people who don't grok the concepts feel confident and educated.
Your background includes an interesting mix of customer service; technology and/or the finance, banking, transactions and merchant services fields.
Competitive benefits, including medical, dental, vision, life insurance
An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
Pre-tax commuter benefits
Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers
Excellent gear (?We ? Apple computers and big monitors ? two if you need ?em?);
A strong belief in life/work balance
||548 Market St #14510 |
San Francisco, CA 94104
THIS JOB HAS EXPIRED