Support Operations Specialist - Transactions Twilio Inc.
THIS JOB HAS EXPIRED About Us:
Twilio is powering the future of business communications, providing a platform for building modern, communications?enabled applications - light, cloud-based, scalable, and user experience focused.
Nearly 150,000 developers have signed up to be a part of this disruption, building applications for security, privacy, and fraud prevention; customer service and help desk support; sales communications; marketing and lead management; business process and logistics; and business communications and collaboration.
Twilio customers include great brands like airbnb, eBay, Hulu, Intuit, LinkedIn, Quora, Sony, SurveyMonkey, Trulia, WalmartLabs, and ZenDesk.
Twilio is energizing the $1.3 trillion telecom market. Come help modernize an enormous industry with software.
About the Job:
You will advocate for our customers, coordinating with the Support team, Accounting team and Sales team to resolve account management, transactional and billing-related issues. You?ll also work directly with merchant processors and banks.
You'll ensure the best customer experience by preventing fraud and keeping Twilio up to speed on industry best practices.
You?ll respond to inquiries from carriers and law enforcement to keep us and our customers in compliance.
You will use your formal or informal experience in critical thinking and project management to gather data, write specifications and map out new strategies against billing irregularities and fraud vectors.
As you gain more experience, you?ll have opportunities to increase your responsibilities, identifying research projects and feature requests that keep Twilio scaling.
You?re a number cruncher. You love analyzing and interpreting data and creating a vision for new tools and systems.
You?re a go-getter who comes up with proactive solutions. You?re ready to roll up your sleeves to get stuff done and you?re passionate about creating successful customer experiences. You?re excited about what our customers are building with Twilio.
You're patient and process-oriented to the extreme. You?ll be multi-tasking and focusing on many projects simultaneously.
You?re a quick learner. You master every aspect of complicated systems and use data to back up your findings.
Your background includes familiarity with fraud analysis, merchant services and transaction processing.
Your education and experience is in business management or public policy analysis.
Competitive benefits, including medical, dental, vision, life insurance
An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
Pre-tax commuter benefits
Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers
Excellent gear (?We ? Apple computers and big monitors ? two if you need ?em?);
A strong belief in life/work balance
||548 Market St #14510 |
San Francisco, CA 94104
THIS JOB HAS EXPIRED