System Analyst Kiva Systems

Kiva is seeking a talented and motivated individual to contribute to the Customer Solutions Team as a
System Analyst. Kiva System Analysts are responsible for ensuring that Kiva systems deployed in
customer DCs are always improving and adapting to our customers evolving business needs. Working with
customer operations and engineering personnel either on-site or remotely, and with our in-house
engineering teams, System Analysts tune systems and operational practice to maximize Kiva systems
performance and output. System Analysts take a whole system approach in their thinking and can problemsolve
across disciplines. Additionally, System Analysts assist with the design of follow-on Kiva solutions
and systems enhancements for existing Kiva customers.
The System Engineer will report to the Continuing Engineering Manager and be responsible for:
Working with customer personnel to develop and implement operational improvement projects
designed to drive performance of the total building, not just Kiva
Working with Account Managers to formulate and deliver customer care plans to ensure that Kiva
customers become raving fans of Kiva
Help develop tools and models to aid the operational improvement process
Help develop tools and models to aid the Customer Solutions design process
Work with Kiva Product Management and Kiva Engineering teams to define requirements for
Kiva software and hardware features and enhancements
Work with Customer Solutions staff to propose system expansions for existing customers
Produce clear and concise written and presentation materials for an executive-level audience
The ideal candidate will have the following qualifications:
Undergraduate degree in engineering or science; an advanced degree in engineering or MBA is
desirable
A strong record of academic and / or workplace achievement
Desire and energy to work in a fast-paced environment
Strong problem-solving and analytical skills
Strong presentation skills with the confidence to present to large, executive-level audiences
Ability and willingness to travel
Experience with Six Sigma methodology is preferred.

Location:	Boston, MA United States