System Application Specialist Applied Voice & Speech Technologies

Summary
System Application Specialist possesses thorough depth and breadth of product and industry knowledge and expert knowledge on the application of AVST customer solutions including CallXpress. This employee provides advanced technical installation support to our customers, as well as answering questions on function and usage of product. This employee will possess the required knowledge to design and implement the AVST applications for end user sites.

Responsibility, Authority and Essential Duties:
Performs advanced-level application and system design work both at customer sites and remotely.
Performs system reviews and hosts design meetings with customers to determine customer needs and expectations.
Resolves complex customer application questions or problems in the areas of system configuration/setup and product functionality. This includes appropriate referral to other support and quality assurance areas.
Develops and provides customized end user training documentation as well as providing end user training and/or train-the-trainer sessions.
Performs customer administrator training and develops as built documentation.
Participates in projects as required by management. This includes projects such as interdepartmental communications, user training and admin training workshops, etc.
Provides post cut-over support including assisting customer or reseller help desk with first day of service coverage.
Performs all clerical and administrative duties as required by management. This includes all daily / weekly time, site visit, and expense reporting.
During times when site visits are not scheduled, the System Application Specialist will provide telephone assistance to resellers per Technical Support Job Description as required by the Director of Support Services.
Travel required 20 of the time.

Team Coordination:
Manager of Professional Services
Project Manager - Professional Services
Field Engineer - Professional Services
Resellers/End-users
Technical Support and QA Engineers

Preferred Qualifications:
Education Level 6 - Bachelors degree in Business, English, Computer Science, Computer Telephony or equivalent work experience.
Experience
Minimum 5-7 years experience in a system design and deployment environment.
Must have experience working directly with end customers to coordinate complex system deployments.
Working knowledge of Microsoft Exchange, Outlook or Lotus Notes desirable.
Experience with call processing systems (any make) required.
Skills
Level 4 Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Level 3 Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Level 5 Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must speak, read and write English Fluently.
Must type at least 40 words per minute.
Excellent verbal communication skills
Outstanding phone demeanor
Detailed oriented
Team Player

Location:	27042 Towne Centre Drive Suite 200 Foothill Ranch, CA 92610 United States
Employment Type:	Full Time