System Engineer Kaltura Inc.
THIS JOB HAS EXPIRED The Systems Engineer is expected to provide the highest level of service, be attentive to customers' needs and requirements and deliver training and support to his/her customers as needed. While most work can be done remotely, some deployments require an on-site visit.
Deploy the on-prem product per provided SOW in an orderly manner
Configure and integrate the system with customer's existing systems, applications and providers
Troubleshoot and pinpoint any technical challenges for the deployments
Gather data on issues and escalate to R&D in a professional manner
Troubleshoot and fix simple backend(LAMP) and simple frontend (HTML,Jquery,CSS) issues.
Provide remote and on-site training to customer's IT personnel
Document customer's environment and issues
Be the professional representative of Kaltura by providing the most professional and courteous service available
Linux Apache MySQL PHP (LAMP) experience - Should have managed live, production, high-user systems. Preferably RHEL/CentOS based-Must
Excellent shell scripting abilities.
Excellent ability to discover fixes or workarounds on your own when documentation is lacking.
Excellent troubleshooting and analytical skills.
Basic knowledge or experience with revision control such as SVN or Git.
Must be comfortable working in a dynamic and challenging environment.
Good customer service and communication (oral and written) skills
Ability to self-document and work in an orderly manner
Sense of humor :)
Advantage: Video experience - encoding, streaming,
Advantage: CDN configuration experience (Akamai etc.)
Advantage: Experience working with VMware ESX and other virtual environments
Advantage: A university education
Advantage: Network experience - Working with production load balancers, SSL Certificates, firewalls, VPNs, network and storage devices.
Thank you for your interest. We look forward to hearing from you :)
THIS JOB HAS EXPIRED