System Integration Engineer (T-SQL) Vertafore, Inc.
THIS JOB HAS EXPIRED The System Integration Engineer will be responsible for overall administration, troubleshooting, software maintenance and configuration management of the Conversion Lab environment. This person will manage incoming requests, log them as tickets and resource the request to completion or hand-off in an appropriate manner.
As a member of the Professional Services team, this position plays a key role in the success of a client?s implementation. To be a successful candidate you must have a passion for excellence, a team player, and results driven and have a strong customer focus.
Role & Responsibilities
Assist and guide external and internal customers through the conversion process to convert their source data to the Vertafore system
Perform customer welcome calls to review conversion project timeline and expectation
Provide assistance and direction to clients to obtain data extractions
Develop, test, and deploy customized conversion T-SQL scripts
Assist and direct customers in performing code translations
Perform quality assurance on all converted data for accuracy
Check project management timelines daily to keep track of all relevant tasks and deadlines
Research/diagnose problems for prompt resolution to time sensitive issues
Document all discussions, issues and solutions to problems involving the customer in the customer relationship management system
Maintain client satisfaction throughout conversion process
Consistent communication with Implementation team
Act as data conversion Subject Matter Expert
Perform pre-sale project scoping calls with clients discussing conversion processes
Ensure work and/or decisions are made in a timely manner according to committed schedules
Aggressively work to meet department goals and objectives
Qualifications & Position Requirements
Bachelor?s degree in engineering, math, computer science or related field
Undergraduate degree in engineering, math, computer science or related field required
5+years of programming and reporting using transact SQL
2+years of Crystal Reporting or SSRS development
2-4 years customer service experience
1-2 years insurance agency experience
Requires weekend and after-hours availability for client support and assistance.
Knowledge of databases, datasets and data structures is a requirement
0-5% domestic travel
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||Bothell, WA |
THIS JOB HAS EXPIRED