SYSTEM INTEGRATOR/DEPLOYMENT ENGINEER Calabrio

POSITION SUMMARY
A SI/Deployment Engineer is an expert at developing and troubleshooting PDI Help
Desk best practice processes in support of partner enablement. Installs and configures
enterprise and OEM turnkey CTI applications based on user completed configuration
and assessment evaluation forms. A SI/Deployment Engineer will be able to be given
minimal direction and work independently, providing updates to their
Director/Manager on a timely basis. A PDI SI/Deployment Engineer may need to
determine if they need to be remote or travel onsite/Go Live support to international
partners and/or customers for enterprise and OEM turnkey CTI applications. Provides
remote or onsite mentoring of partners or end users for system management of
enterprise and OEM turnkey CTI applications. Validates hardware platforms and
solution software deployed at customer sites for new and existing installations.
Documents field-discovered software defects for Software Engineering teams. Reviews
product end-user documentation for technical accuracy.
CORE EXPECTATIONS
? Self-directed and must be able to work independently
? Lead and sometimes will need to direct other peers with customers/partners
? Lead and/or assist peers in creating best practices with processes in supporting
customer/partner
? Microsoft OS server class hardware configuration
? Integration of new server hardware into existing network infrastructure
? Knowledge of Microsoft Active Directory configuration to facilitate user
authentication to third party software
? TCP/IP protocols to resolve network connectivity issues
? IP Telephony troubleshooting
? Programming concepts
? MS-SQL installation and configuration
? Travel 0-30%
? Other core expectations will be defined by your direct supervisor/manager
CORE COMPETENCIES
? Excellent troubleshooting, diagnostic and analytical skills for problem solving
? Excellent verbal, written and interpersonal communication skills to interact with team
members, senior support personnel, high level personnel and customers
? Work independently and as part of a team
? Lead team meetings if necessary
? Customer facing/presentation skills
? Documentation skills ? able to deliver low level design documentation
? Strong research and consultative skills
SYSTEM INTEGRATOR/DEPLOYMENT ENGINEER
2 P a g e
Calabrio, Inc.
Proprietary and Confidential
? Project Management skills
? Other core competencies will be defined by your direct supervisor/manager
WORKING RELATIONSHIPS
? Report to a manager or higher level personnel
? Ability to work closely with peer engineers, group leaders and other employees and
departments in the company
? Direct work with customer and partners in a leadership role
? Provides leadership within company on small projects and tasks
EDUCATION/EXPERIENCE
? 4 year technical degree in related technology
? 4 year degree preferred
? 5-7 yrs Network Administration experience
? Experience with Telecommunications technology a plus
? 3-5 years experience in IP Telephony preferred
? W2K MCSE preferred
? CCNA/CCNP a plus

Location:	605 Highway 169 North Minneapolis, MN 55441 United States