Systems Engineer Liaison Technologies
The Systems Engineer will report into the Technology Operations area and will be responsible for providing system operations and Level 2 applications support for Liaison services. This position works with internal teams to implement and manage infrastructure and application services for our 24/7 cloud-based computing services.
In addition, the Technology Operations organization provides an escalation point for the Level 1 Customer Service team for researching and analyzing issues related to data processing, message delivery, data communications, and so forth. The System Engineer is expected to take on more complex support incidents, be a self-starter and self-directed and provide guidance and leadership to other members of the team.
Day-to-day administration of VMware infrastructure (Windows, Linux, Solaris as well as other OSs).
Performance optimization, systems monitoring and resolution.
Provide hands on or remote response to issues and requests as they arise.
On-call rotation as needed for off hours & weekend support as well as scheduled changes.
Design and execute internal and customer project build-outs of systems environments in support of 24/7 critical operations.
Work closely with leadership team to ensure ongoing adherence to operational and design best practices to deliver optimum service levels to our clients.
Direct work with client technical teams or project teams.
Limited travel required.
BA/BS in Computer Science, Information Technology or equivalent work experience
MCSE or equivalent certification in specific technologies preferred
VCP certification preferred
2+ years minimum industry experience in similar role
Knowledge and experience utilizing issue tracking systems and processes
Advanced technical skills covering computer networks, hardware, Windows 2003/2008 server, batch scripts, wide range of PC products and practices and procedures used in IT support roles
Advanced knowledge and experience with IT infrastructure, data, Active Directory and/or business systems, concepts, practices and procedures
Demonstrated communication, analytical skills and troubleshooting skills, with the ability to resolve problems and explain solutions to others
Ability to discuss many options and objectively determine the best solution to a problem
Ability to work collaboratively in a team environment with varying disciplines in a fast-paced environment
Ability to multi-task, analyze and priority work load to insure quality customer support
Demonstrated customer service and people skills, strong sense of urgency
||3157 Royal Drive |
Atlanta, GA 30022
Proven in production around the world, Liaison Technologies software and services readily scale across
heterogeneous enterprise environments, including legacy systems, and offer unified visibility for
improved analysis, decision support and operational efficiency.
Our solutions and support have established a new standard of quality for the industry, and are trusted
by the world's most demanding organizations to exchange and protect billions of payment card
transactions, all manner of sensitive and regulated data and business-critical file transfers.
Profitable Investors: Noro-Moseley Partners
, UPS Strategic Enterprise Fund All Jobs: at Liaison Technologies
|Headquarters:||3157 Royal Drive|
Atlanta, GA 30022
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