Systems Engineer CoreDial

Position Overview:

The ideal candidate has experience and a strong knowledge of IP networks, VoIP systems, Linux Administration. The candidate is proficient at administrative tasks related to managing datacenter resources, and also possesses excellent troubleshooting skills. A Systems Engineer must be able to manage and repair problems identified in escalated support cases, and prioritize and complete tasks under little supervision.

Duties and Responsibilities

Do advanced troubleshooting of VoIP related issues in the configuration and operation of the datacenter and customer networks (including global internet routing), Asterisk systems, Linux servers and interconnections with various telecommunications partners, and the VoiceAxis software.
Quickly discover the essence of a problem reported through escalated customer support tickets and manage them to completion interacting with co-workers, customers and vendors as necessary and as proscribed by our service-agreements.
Provide support, troubleshooting and bug reports for VoiceAxis software, a LAMP based package created by CoreDial for managing our customer and partner services.
Assist in design and creation of software to improve our platform.
Participate in an escalated or urgent customer and technical support 24/7 on-call rotation.

Qualifications

The ability to define your own work, make decisions based on projects you are managing and any available discretionary time.
Comfortable working in a fast-paced, emerging growth environment.
Strong communication skills both verbal and written needed to interact with team and customers.
Excellent knowledge of IP networks and services, including experience using packet capture tools such as tcpdump to analyze issues.
Excellent troubleshooting skill.
Excellent knowledge of Linux, specifically we use RedHat based distributions.
Good knowledge of Cisco router configuration, LAN/VLAN concepts and configuration, Asterisk or VoIP (SIP/RTP) in general, basic computer programming concepts.
Must be comfortable with some level of programming or scripting. In our work we interact frequently with Bash, Perl, PHP, Ruby, and Python both for tool creation and troubleshooting existing production services.
Any knowledge or experience with the following is a plus: OpenSIPs, Kamillio, OpenSER; IP phone provisioning Polycom, Aastra, Cisco, Linksys; programming in PHP, Bash, Perl or C.
A drive to earn and take on additional responsibility when the opportunity arrises.

About CoreDial

CoreDial is a leading cloud software and services platform enabling companies to quickly, and cost effectively, provide high quality, private labeled hosted PBX, VoIP and SIP trunking services. With no hardware or software to buy, our Interconnect, Managed Service Provider, and Carrier customers are able to sell, provision, manage and invoice for valuable end-user hosted products and services, while creating margin rich recurring revenues and building value in their brand. The CoreDial cloud software platform streamlines business processes, offers limitless scalability and extensibility, and is the engine behind many of the leading Service Providers throughout the United States. For more information, visit http://www.coredial.com.

Benefits

The Company provides a competitive salary and benefits package which offers Medical and Dental Insurance, an Option Plan, 401k, Paid Time Off, Paid Holidays, and additional benefits. CoreDial is a fun and challenging place to work, and we are focused on creating great opportunities for our employees, their families, our customers, as well as the communities we serve.

Location:	Blue Bell, PA United States