Systems Engineer - Professional Services SevOne
THIS JOB HAS EXPIRED Overview:
The SevOne Professional Services team is tasked with delivering custom solutions for our customers and partners as well as delivering accelerated integrations while the core product is enhanced. The Solution Engineering team is focused on creating custom integrations, reports, and utilities that are the foundational components of larger more complex solutions built on the SevOne technology.
The main responsibility of the Solution Engineer is developing integrations in to the SevOne product set in accordance with the process defined and direction from the Director of Professional Services, and to provide on-going technical product support to the teams (SevOne, customer, or partner) responsible for maintaining the integration.
Other responsibilities include:
Coaching & mentoring in the operation of SevOne products and utilities
Providing guidance and assistance in installation & configuration of SevOne integrations
Trouble-shooting configuration issues associated with the integration of SevOne products into an advanced solution
Providing support in the development of integration test cases, and guidance in the execution of the tests.
Providing assistance in developing configurations appropriate to supporting partner products, including devices and/or EMS?s.
Accurately capturing and defining requirements and relaying these to SevOne Product Management, and then interacting closely with SevOne Development to ensure that deliverables are provided to a partner in a timely fashion.
Work on-site in customer environments in collaboration with non-SevOne personnel
The Solution Engineer will be responsible for ensuring that their assigned projects are developed to plan and the timescales agreed. As such, they will need to regularly communicate their progress. They are also responsible for proactively identifying and communicating any issue that arises through the project.
Bachelors degree in computer related subject or able to demonstrate equivalent work experience
Strong Unix (Linux)
Networking & Internetworking
RDBMS (preferably MySQL)
The ability to pick up new technologies quickly
Experience/Knowledge of the SevOne PAS (vPAS) Highly Desirable
Administration level Unix knowledge
Knowledge of full software development lifecycle (from analysis through development, test, delivery, in-service, disposal)
Soft Skills Requirements:
Adaptable, flexible and open minded personality
Demonstration of time and deadline management
Good organizational skills
Excellent written & verbal communication skills
Ability to work as part of a team and be self-sufficient
Good people skills and ability to deal with all levels of personnel and senior management
Ability to clearly communicate technical details to both experts and novices
Good sense of humor and ability to work calmly under pressure
Position frequently exercises independent judgment.
Position receives limited supervision; incumbent is expected to follow general guidance and instruction, referring problems to supervisor.
Additional Experience is a plus:
Formal training and appropriate qualifications with the SevOne product set (training will be provided)
Formal training and appropriate qualifications in network technologies
Formal training and appropriate qualifications in wireless technologies
Formal software engineering training and software design methods and techniques.
||San Francisco, CA |
THIS JOB HAS EXPIRED