Systems Engineer Bomgar
THIS JOB HAS EXPIRED Position Summary: The Systems Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling employees.
Responsibilities and Essential Functions
Maintain computing environment by identifying system requirements; installing upgrades and monitoring system performance.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular file archival and purge as necessary
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Perform periodic performance reporting to support capacity planning.
Maintain data center environmental and monitoring equipment
Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protect organization's value by keeping information confidential.
Provide Tier II level support. Monitor work orders or "ticket" status ensuring work assignments are completed to end user satisfaction
Education / Experience Requirements
Bachelor?s degree, with a technical major, such as engineering or computer science.
5+ years direct related Networked PC Support and/or Technical Help Desk experience in a Microsoft 200+ user, multi-platform environment.
Ability to perform typical PC, Mac and Help Desk support, including desktop computer configuration and upgrades and maintenance of hardware, operating systems, including file and print sharing, desktop policies, profiles, communication protocols, remove and replace components, troubleshoot system operational errors and request tracking.
Strong working experience with Wireless, Dell Kace, DHCP, Symantec Ghost, Symantec Antivirus Corporate Edition.
Ability to analyze corporate needs for hardware and software systems and recommend appropriate system solutions to meet business requirements.
System Administration, Developing Standards, LAN Knowledge, Proxy Servers, Training , Multi-tasking, On-Call, Networking Knowledge, Network Hardware Configuration, Network Maintenance, Network Performance Tuning
Strong working experience with wide variety of hardware and desktop operating systems, including Dell hardware (servers, storage, workstations, laptops), Cisco hardware (routers, switches, firewalls and wireless) Apple hardware (Macs and iOS devices), VMware Virtualization software, Microsoft Active Directory, Windows Server, Microsoft Office 2010 products, SharePoint 2010 and Windows Operating Systems.
Ability to communicate technical information to both technical and non-technical personnel.
Ability to handle multiple user requests and prioritize work assignments.
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent analytical and problem solving skills.
Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
Candidate must be detail-oriented.
Must be able to work within a team environment
Willingness to support and adhere to Company?s Core Values (http://www.bomgar.com/values.htm)
||578 Highland Colony Parkway |
Paragon Centre, Suite 300
Ridgeland, MS 39157
THIS JOB HAS EXPIRED
Bomgar is a solution for virtualizing support staff. We help you overcome access barriers and replace ineffective support methods through support virtualization.Investors: G-51 Capital All Jobs: at Bomgar
|Headquarters:||578 Highland Colony Parkway|
Paragon Centre, Suite 300
Ridgeland, MS 39157
|Company Profile:||Bomgar's mission is to change the way work is done. We work to free the tech support community from the restraints of access barriers and geography, and from the inefficiency of traditional phone-based and on-site support. How do we do this Through support virtualization.
Support virtualization makes support more responsive, efficient and secure by removing the geographical and technological barriers between customers and those supporting them. Virtualizing support with Bomgar helps your company respond faster, distribute specialists more evenly, increase the productivity of current staff, and resolve incidents more cost-effectively. With Bomgar, support becomes a shared virtual resource.|
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