Systems Engineer (Texas) ExtraHop Networks, Inc.
THIS JOB HAS EXPIRED Responsibilities
In this position, you will present technical whiteboard demonstrations to C-level business and technology owners and create solutions to fulfill their requirements. You also will work with our Sales and Product Development teams to develop enterprise solutions.
Additionally, you will have the following responsibilities:
Assess prospective customer needs and uncover requirements for our solutions
Articulate the technical value proposition and key differentiating capabilities to prospective new customers and solutions partners
Demonstrate products to technical and non-technical audiences at executive and/or technical levels at pre- and post-sales meetings
Independently coordinate all aspects of technical product evaluations, from installing the appliance to helping prospective customers interpret data in the context of their environment
Effectively handle both local and remote evaluation customers through a combination of in-person meetings, conference calls, remote screen share, and so forth
Closely collaborate with multiple geographically-distributed sales representatives to ensure that technology evaluations are aligned with sales objectives, such as proving business value and ROI
Remove technology-related buying objections from the sales cycle
Lead solution architecture design discussions and recommend an appropriate combination of technologies for production deployment
Provide post-sales follow-up, technical training, and consulting
Help with post-implementation support for key customers
Ensure total customer satisfaction with the customer's implementation experience
Identify market and product requirements based on field experience and customer input
Help with technical content for sales and marketing collateral, proposals, and RFIs
Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge
Minimum of 5 years of relevant experience in supporting networking and/or network-security technologies
Experience in device-configuration management solutions and processes
Broad understanding of enterprise information technologies: must be able to interpret performance metrics quickly within diverse customer environments and relate them to troubleshooting and capacity planning
Excellent organizational, interpersonal, and leadership skills
Outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences
Ability to learn new technologies very quickly and have an ongoing desire to stay current with the software market and the latest technologies
Ability to focus on results while working independently when given a broad direction and desired results
Ability to adapt to changing goals based on customer demands and market conditions while working with development and sales teams
Strong problem solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues
Understanding of enterprise security requirements and experience in an enterprise customer-facing role
Solid understanding of enterprise-networking technologies: switches, routers, firewalls, load balancers, WAN optimization technologies, and so forth
Solid understanding of enterprise-architecture concepts: 3-tier architecture, high-availability/disaster recovery (active-active data centers, redundant switch stacks, and so forth)
Solid understanding of the OSI model and excellent working knowledge of the key protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTP
Protocol-level understanding of how various software components involved in enterprise service delivery interact: web servers, application servers, databases, web services, mainframes, network attached storage, and so forth
Hands-on experience with passive network monitoring: mirror port configuration (especially Cisco SPAN, RSPAN, and VACL configuration), network TAP installation, span aggregators, and so forth
Familiarity with trends in enterprise services, such as virtualization, cloud computing, and VOIP
Familiarity with the network and application monitoring space a plus
Experience analyzing packet captures a plus
Physical Demands and Work Environment
Duties are performed in an office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer keyboard, communicate over the telephone, read printed material, and push and lift 60-pound appliances.
ExtraHop Networks is an Equal Opportunity Employer.
Seattle, WA 98101
|Employment Type:||Full Time|
THIS JOB HAS EXPIRED
ExtraHop is revolutionizing what is happening in the network and application monitoring and management space.
Shipping Product All Jobs: at ExtraHop Networks, Inc.
Seattle, WA 98101
|Industry:||Networking and Equipment|
|Company Profile:||The ExtraHop system combines the troubleshooting capabilities of Network Performance Managers with the superior application-level visibility of User Experience Monitors. Performing real-time analysis of application transactions across the network, database, and storage tiers, the ExtraHop system accelerates troubleshooting efforts and proactively warns of potential problems.|
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