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Systems Engineer All Covered
DescriptionAll Covered a division of Konica Minolta is focused on enabling the success of small and medium-sized businesses through the effective use and management of technology. The company is the US industry leader in the provision of IT Services for companies with between 10 and 100 employees. Our company serves 37 of the top 100 cities in the US and has thousands of clients across every major industry.
Our comprehensive services, including network, server and desktop support are delivered by a world-class team of technical experts. They possess a broad-based knowledge and take a vendor neutral approach. Our success with over 1,000 contracted clients has created a need for outstanding IT talent looking for exciting and lucrative career opportunities.
Our culture is based on a core team of professionals always striving to deliver the best solutions for our clients. We value honesty, enthusiasm, respect, ownership, excellence and a service oriented attitude. This culture is essential to our success, distinguishing us from our competition and enabling us to hire and retain the best and brightest people in this business.
Job Summary: The objective of the Systems Engineer (SE) is to provide superb customer service reflecting the client-centric and quality focused mission of All Covered through the direct provision of remote and on-site support to our clients.. The Systems Engineer is accountable for the overall technical status of the account, and the customer satisfaction. The Systems Engineer, will be primarily focused on systems administration, network engineering functions but will be expected to participate in project delivery and provide end user support as necessary.
Duties and Essential Job Functions:
Proactive maintenance, analysis, design, development, documentation, and testing of client network environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretion
Perform desktop, server and network diagnostic and repairs, including modifications to various operating systems
Project Deployment ? the SE will work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of I.T. projects for our clients.
Analyze system performance to identify deficiencies and help develop and recommend solutions for improvement, to maximize the design of client?s networks. The SE will at time have final level approval of proposed solutions for their assigned clients.
Level 2 Escalation - Provide Subject matter expertise to diagnose and remedy server, network and end user issues that are escalated by Clients, client stakeholders and/or other members of the service Delivery team
Participate in technical discussions with clients and client stakeholders that impact the client?s business continuity and growth.
Introduce new network related technology trends, make recommendations and develop plans for the future of the client?s network infrastructure.
Develop Subject Matter Expertise in focused area(s) as local team, market and Regional needs dictate. Will be required to contribute to peer training activities.
Professionally document all work performed and submit accurate timecards on a daily basis.
Maintain accurate and up to date documentation of client?s network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery Team.
Identification of new revenue opportunities, primarily via projects, within their assigned clients
Effective Utilization target of 93%
Timely escalation of issues that prevents the SE from performing the above job functions.
Participate in the on call rotation that may include off hours onsite visits
Qualifications and Requirements
Associates Degree or equivalent combination of relevant education and experience At least one of the following industry certifications is highly preferred-:
o MCSA Windows Server 2003
o MCTS in one of the following areas-:
MCTS: Windows Server 2008 Active Directory, Configuration
MCTS: Windows Server 2008 Network Infrastructure, Configuration
MCTS: Windows Server 2008 Applications Infrastructure, Configuration
MCTS: Windows Small Business Server 2011 Standard, Configuration
MCTS: Windows Small Business Server 2008, Configuration
MCTS: Windows Server 2008 R2, Server Virtualization
MCTS: Windows Server 2008 R2, Desktop Virtualization
MCTS: Windows Server Virtualization, Configuration
MCTS: Microsoft Exchange Server 2007, Configuration
MCTS: Microsoft Exchange Server 2010, Configuration
o CompTIA Network+
o CompTIA Server+
o Sonicwall - Certified SonicWALL Security Administrator (CSSA)
o Cisco CCNA
Minimum of 3 years? experience supporting and installing Windows Desktop operating systems (Windows XP and/or Windows 7)
Minimum of 3 years? experience supporting and installing Microsoft server Operating systems (Windows Server 2003 and/or Windows Server 2008)
Ability to install and support network infrastructure equipment per All Covered standards
Good understanding of and practical support experience of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred). Deployment experience considered a plus.
Good understanding of and practical deployment experience of the following protocols and networking services: TCP/IP, DNS, VPNs(Site to Site, Client to site and SSL), VLANs, ACLs, Routing, Layer 2 & Layer 3 Switching.
Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Minimum Office 2007, Office 2010 preferred)
Good understanding of and practical support experience of Server Mobile messaging technologies including Blackberry Enterprise Server and Active Sync.
Good understanding of and practical administration experience in Microsoft Exchange 2003 and/or 2007/2010
Good understanding of and practical installation and administration experience of Backup and disaster recovery processes, software and hardware
Good understanding of WLAN, and Wireless security concepts
Basic understanding of and practical administration experience in Virtualized environments (VMware and/or Hyper V preferred)
Advanced understanding of and practical deployment experience of Client Mobile messaging devices including Blackberry, iPhone, Android handhelds and Tablets.
Proven troubleshooting and diagnostic skills
Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
Must be a detail-oriented self-starter ? function autonomously, with minimal supervision
Strong team player
Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
Strong customer service orientation
Demonstrated dedication to consistent quality
Possess valid and clear drivers? license and have access to a good working car and/or other form of reliable transportation as required
Internal/External Contacts:
Daily interaction with team members and a variety of clients. The SE works closely with the Engineering Team Lead and Client Account stakeholders to ensure consistent quality service Delivery.
Must be aware of and make best use of proper escalation procedure for technical and non-technical client issues in order to achieve timely quality resolution and client satisfaction.
Working Conditions:
The majority of work will be performed at client locations which may vary in terms of quality of workspace. Must be able to lift, carry, and reposition all parts of user workstations, servers, network appliances, printers and other information technology equipment as required. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse. Frequent driving or commuting from one client location to another is required.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
All Covered offers competitive salaries and benefits
All Covered is an Equal Opportunity Employer
All Covered is a Gold Certified Microsoft Partner
| Location: | Washington, DC United States |
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All Covered
Investors: Technology Crossover VenturesAll Jobs: at All Covered
| Web Site: | www.allcovered.com |
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| Headquarters: | 101 Redwood Shores Parkway Suite 200 Redwood City, CA 94065 United States |
| Industry: | IT Services |
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