Systems Engineer LightEdge Solutions
Overall Objectives: Maintain and support our Hosted Services infrastructure, including Microsoft Exchange, VMware and EMC storage platforms.
Provide assistance and guidance to other technical groups within the organization
Provide client support and technical issue resolution methods for complex configurations and escalated tickets via telephone, email, and other electronic communication
Continually monitor the health of the company?s Hosted Services infrastructure, respond quickly to problems, and proactively troubleshoot irregularities before they become service-impacting issues
Implement Change Control procedures related to systems upgrades, issues and ongoing maintenance activities
Develop internal documentation and procedures related to the Hosted Services infrastructure
Participate in after-hours (24x7) support on-call rotation
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate degree in Information Technology or a related discipline preferred, an equivalent combination of education and work experience may be considered
MCITP for Windows Server or Exchange preferred, VMware VCP preferred
5+ years of experience with Information Technology hardware and software support
Practical experience with Windows Server platform and Active Directory support and administration
Strong systems development experience with Microsoft Exchange 2007/2010, Active Directory
Task automation experience with PowerShell a plus
Significant experience with complex virtualized, multi-tenant environments in a VMWare-based infrastructure. Experience with Cisco UCS architecture a plus.
Solid familiarity with SAN technologies, including EMC storage solutions
Strong troubleshooting and problem solving skills
Excellent communication and interpersonal skills for work in a collaborative team environment
Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly
Able to maintain professional demeanor under stress
Demonstrated willingness to learn and adapt to changes in technology
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some overtime may be required to meet client requirements.
||West Des Moines, IA |