Systems Engineering Manager Globe Wireless
THIS JOB HAS EXPIRED This is a management level position responsible for GSM and other systems support with supervisory responsibilities for technical staff assigned to the support and software QA department. The Systems Manager is responsible for managing the effective system design and delivery of Globe Wireless GSM and FML (fixed multi-lines) to Production. Systems Engineering also provides tier 3 technical support along with maintenance and testing services to meet the performance requirements. The jobholder is also responsible for managing a team engineers under his/her control in an efficient manner so that operations, support and software testing services are exceeded.
Critical Skills / Knowledge / Abilities
Detailed understanding and working knowledge (5 years +) of GSM-GPRS standards
Working knowledge of IP architecture and / or Linux to Administrator level
Team leadership experience
System testing experience
Customer facing skills, written and verbal skills.
Further Skills Requirements
Ability to travel internationally.
Ability to multitask and drive issues to resolution.
On call for management escalation 24/7.
Major Duties and Responsibilities
?Ownership? of equipment build, deployment & integration and total solution delivery
Leadership role for Service Operations function to deliver Product support through 24/7 3rd line support function and Managed Services
Manage System Testing resources, working closely with Development engineers to test & verify new features and products prior to launch
Develop project plans and implement operational readiness programs and fast rollout strategies.
Lead and Project Manage the implementation / installation of equipment and services for new and existing customers.
Customer-facing Operations role to prime projects from operational perspective
Define and agree SLA / KPI measurements and contractual agreement both internally and externally.
Report on SLA / KPI measurements internally and as determined by customer Service Support Contracts
Manage Operations staff in a matrix environment, ensure the staff are motivated, competence levels appropriate for roles, manage improvement plans and reviews.
Act as a problem escalation management point.
Education, Experience, and Job Knowledge
Bachelors degree in computer science, electrical engineering
Minimum of 5 years experience with GSM and network systems
||1571 Robert J. Conlan Boulevard |
Palm Bay, FL 32905
THIS JOB HAS EXPIRED