Fort Myers Categories:
Systems Integration Engineer CallMiner
THIS JOB HAS EXPIRED
Position SummaryCallMiner is seeking an experienced and motivated individual to fulfill the role of Systems Integration Engineer. This position will be part of the Technology Services team, and work closely with Product, Project Management, and Professional Services to design and deliver CallMiner?s enterprise software suite to worldwide clients and partners, provide expert technical support to both external and internal customers, and assist in maintaining and advancing the IT environment at CallMiner.
Primary responsibilities include:
Install and integrate enterprise speech analytics software into client and hosted environments
Interact with customer IT to plan deployment of CallMiner software
Analyze various technical challenges and risks throughout implementations and recommend solutions
Maintain and support existing solutions and issues for our customers
Handle IT and support related issues from internal customers
Make recommendations on improvements to deployment processes and internal IT environment
Provide leadership within the Technology Services department, helping to shape and implement appropriate technologies and processes
Provide feedback to the Product team from the field
Qualifications:
Minimum Bachelor?s Degree in Computer Science, Network Engineering, Information Technology, or proven equivalent experience
At least 3-5 years of experience in the Technology industry, preferably in an IT or deployment position
Exceptional customer service skills with expertise in troubleshooting and solving complex problems
Excellent organizational, time management, written and verbal communication skills
Good work ethic, self-motivated and able to put in extra effort when needed
Experience in providing technical documentation
Experience with enterprise software installation and support
Management experience in IT or Tech Services
Skills
Windows Server 2003 and 2008 OS installation, customization, configuration and troubleshooting
Linux OS installation, customization, configuration and troubleshooting
Internet Information Services configuration and troubleshooting
Understanding of Windows domain security and authentication (Kerberos Delegation knowledge is a plus)
Microsoft SQL Server 2005 and 2008 administration and usage, including queries, stored procedures, and SQL jobs. Database optimization skills a plus.
Knowledge of networking, including gateways, firewalls, and routers, and how to troubleshoot connectivity problems
Other Skills (Beneficial)
Advanced knowledge of PC architecture including specification, installation, configuration, and support of both x86-based and x64-based hardware.
Experience with Telco, VOIP, and recording systems.
Server hardware knowledge and troubleshooting skills, including RAID configurations and general knowledge of system redundancy and failover architectures
Experience with VMWare implementation and management
Ability to travel to project locations
| Location: | 4310 Metro Parkway Suite 210 Fort Myers, FL 33916 United States |
|---|
THIS JOB HAS EXPIRED
CallMiner
Investors: In-Q-Tel, Intersouth Partners, Sigma Partners, Village VenturesAll Jobs: at CallMiner
| Web Site: | www.callminer.com |
|---|---|
| Headquarters: | 4310 Metro Parkway Suite 210 Fort Myers, FL 33916 United States |
| Industry: | Software |
Support CallMiner with Social Media services
Find more Systems Integration Engineer jobs
