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Team lead, Inside Sales ServiceSource
THIS JOB HAS EXPIRED
With guidance from the Account Manager, this individual will supervise and manage the day-to-day activities of their specific client(s) team's daily sales, administration and relationship development activities to promote team success. Responsibilities will include precise sales forecasting based on a roll-up of rep activity, significant call coaching to develop reps into seasoned inside sales professionals, and active account planning and strategizing to ensure deals successfully close with upsells, Other responsibilities include individual- and team-based project management, accurate activity reporting (both internal and external) as well as extensive data manipulation. The Team Lead should be articulate, poised and comfortable in front of ServiceSource management team as well as client personnel.Responsibilities
Client Management:
Work closely with the client contact and will determine, with the client contact, solutions to day to day operational and account issues
Provide weekly and ad-hoc reports articulating findings in a clear manner
Work in conjunction with Account Manager to create quarterly business review presentations, including determining content and objectives, and to effectively communicate quarterly objectives to client
Work in conjunction with Account Manager to determine methods and goals in expanding client relationships to include more existing and/or new business
Effectively scrub client data to determine, with clarity, the true renewal opportunity. Also assign opportunity to reps
Team Management:
Generate a variety of reports in order to monitor sales rep territory management and effectiveness
Provide instruction, feedback, and goals (best practices) to sales reps in order to maximize their output
Lead teams in weekly internal meetings: agendas, weekly objectives, account issues, etc.
Assess areas of growth for team to determine team's goals, objectives, and direction
Responsible for delivering account specific training to new hires
Develop reinforcement training practices for sales reps
Write initial draft of bi-annual reps/senior reps review and deliver these appraisal interviews with the Account Manager
Be a key member of the recruitment process and hiring decisions for reps and senior reps in the Inside Sales function
Manage and supervise the day to day personnel activities of the team, participate in approving PTO, record performance issues and manage initial grievance complaints, etc
Data Management:
Understand the nature of the raw data and using independent judgment will manipulate the data as required
Import and export of data to Goldmine and Business Objects
Use account and contract knowledge to generate and reconcile invoices
Use their independent discretion will recommend territory opportunities for team
Upward Management:
Determine and articulate sales strategies to management with clarity
Work with Account Manager to generate and analyze performance forecasts
Suggest areas for overall client growth opportunities
Proactively provide suggestions for overall ServiceSource growth
Able to work effectively across different functions within ServiceSource: IT, HR, Client Dev, etc
Qualifications
College degree, BA, BS preferred
2-4 yrs Sales Experience is a must
Candidate must have experience in Microsoft Office Suite with an emphasis on Excel, MS Access, and PowerPoint
Experience in Service, Renewal or Support Sales is a key advantage
Compensation
ServiceSource offers an attractive competitive salary, bonus and benefits package.
| Location: | Nashville, TN United States |
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THIS JOB HAS EXPIRED
ServiceSource
Investors: Benchmark CapitalAll Jobs: at ServiceSource
| Web Site: | www.servicesource.com |
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| Headquarters: | 735 Battery Street Fourth Floor San Francisco, CA 94111 United States |
| Industry: | Business Products and Services |
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