Team Leader, Inside Sales & Lead Gen. VFA

Position Summary:

Reporting to the Director of Sales Operations the Team Leader performs in a player/coach capacity generating client interest in the company?s products and services while also working with the Director and Sales Management on continuous improvement initiatives around inside sales/lead generation process and approach. Actively participates in outbound customer acquisition programs and follows up on marketing generated leads; assesses program success, identifies and recommends program improvements; understands and interprets client business needs and technical requirements; provides information that outlines the company?s competencies and capabilities; and develops accounts to be transitioned to Outside Sales for additional follow-up and closing.

Essential Functions:

Performs as a player/coach or in a team leader capacity within the inside sales department.
Actively identifies and qualifies sales opportunities and prospects through targeted, high volume outbound customer acquisition initiatives.
Participates in the assessment of client acquisition initiatives and related tools and processes and recommends improvements where necessary
Follows up with customers and prospects identified by marketing campaigns or corporate initiatives
Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing solution information and explanations.
Refers qualified opportunities to Business Directors (outside sales) for additional follow-up.
Maintains complete and accurate documentation in Salesforce.com to keep track of all activity
Collaborates regularly with outside sales professionals, solutions consultants, teammates, and marketing to support cross-selling and upselling initiatives and strategies
Provides product and services information, and scheduling on-line meetings and demonstrations
Maintains and updates job and product knowledge by participating in training opportunities, studying product descriptions, and through the continuous interaction with co-workers at all levels throughout the company.

Qualifications:

Bachelor?s Degree or equivalent with at least 5 years of experience in inside sales, outbound calling/lead generation initiatives and/or telesales
1 ? 3 years prior experience in a team leader capacity or an individual tasked with the development and/or continuous improvement of inside sales programs is preferred
Strong comfort with and interest in further developing a sales career
Demonstrated skill in positioning and selling solutions that encompass software and services
Ability to sell to multiple roles/functions within a given organization
Excellent verbal and written communication skills. Ability to engage and build rapport quickly is essential
Possess a strong interest in participating in the on-going development and refinement of processes associated with effective prospecting and closing new business
A team player with an entrepreneurial spirit
Experience with CRM systems, Salesforce.com preferred

Location:	266 Summer Street Boston, MA 02210 United States