Team Manager Clinicient
THIS JOB HAS EXPIRED The Team Manager is an owner of the Client relationship and is responsible for providing exceptional revenue cycle management service, creating highly satisfied, customer evangelists. Responsible for oversight of Client onboarding, the Team Manager works strategically and collaboratively, aligning Clinicient and Client resources to ensure effective outcomes. The Team Manager is a member of the RCM Leadership Team and is responsible for identifying department-wide Client, system, methodology, process or training gaps, developing best practices and ensuring team integration.
The Team Manager is focused on Client success and is tasked with seeking opportunities to review, report on and advise Clients regarding strategic practice improvements that drive growth. The position oversees several multi-functional teams comprised of Practice Analysts and Billing and Collections Specialists to proactively manage an existing Client population to success. The Team Manager must have a keen understanding of the contributing variables, practice activities and other drivers of Client success KPIs.
Client account performance against revenue cycle KPIs (e.g. days in accounts receivable and first pass payment resolution), subject matter expertise, and Client satisfaction ratings are the primary measures of success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Providing project oversight, post sales, onboarding training and support for the successful adoption of the Clinicient platform and workflows for assigned Clients.
Maintaining proactive and regular communication with an assigned Client population, serving as a trusted advisor around practice success metrics.
Serving as SME and point of escalation for resolution of complex Client concerns.
Development and execution of department-wide client service plans, processes and workflows.
Communication of product requirements and/or functionality needs to Product Manager.
Providing team leadership and motivation to encourage professional development.
Participation in Senior Management meetings around department or company strategic or operating plans.
Establishing and maintaining system parameters that support timely submission of claims to payers resulting in payment maximization that is both efficient and effective.
Utilizing system tools to identify at risk accounts and determine actions required by Clinicient or by Client.
Identifying the root cause of issues impacting proper and timely first pass payment results and working with the Client and internal resources to implement process and system changes to drive results.
SME in revenue cycle management including monthly reporting to Leadership of results, identifying issues affecting performance and recommended actions to drive success.
Contributing to hiring, onboarding, teaching, training, and coaching other members of the RCM Team in best practices.
SECONDARY DUTIES AND RESPONSIBILITIES
Collaborating with internal teams to identify Client experience, service, product and process improvements that enhance and support value proposition.
Beta testing of software product releases.
Identifying, articulating, and championing Client needs and desires to product and operations management for resolution.
Ad hoc projects as requested.
EDUCATION AND EXPERIENCE
Bachelor degree in healthcare administration or similar fields or equivalent experience.
MBA, MHA, or other Master?s Degree preferred
5+ years? previous experience in healthcare account management, client relationship management, customer service, revenue cycle operations, SaaS and/or consulting.
Knowledge of insurance industry including commercial payers, Medicare, Medicaid, workers? compensation and patient responsibility is highly desirable.
PMP or Six Sigma Certification preferred
SKILLS AND ABILITIES
Customer focused with a passion for identifying and solving customer problems.
Exceptional written and verbal communication skills with a proven ability to interact effectively with a variety of external and internal constituents.
Strong analytical and problem solving skills with ability to analyze and interpret large amounts of data
Self-motivated, high energy collaborator.
Organized with ability to identify and track progress against priorities.
Committed to delivering tasks and projects on time.
Demonstrated ability to work in a highly interdependent team environment.
Flexible and adaptable. Constantly in search of new and better methods.
CERTIFICATES, LICENSES, REGISTRATIONS
None required. PMP or Six Sigma preferred.
SCOPE AND ACCOUNTABILITY
The Team Manager will regularly interface directly with Clients and their decisions and actions will have a high impact on overall service satisfaction. The individual in this position will be expected to make independent decisions which may not be guided by clearly stated standards and processes. Work is generally performed under limited supervision.
This position is performed primarily in an office environment. Significant portions of the job require extended sedentary periods, constant work with computers (including extended period of keyboarding), and repetitive motion of hands and wrists. Some limited travel to client locations may be required.
||506 SW Sixth Avenue |
Portland, OR 97204
THIS JOB HAS EXPIRED