Tech Support Coordinator 2U, Inc.
THIS JOB HAS EXPIRED Role and Responsibilities:
The Tech Support Coordinator is responsible for providing white glove support to fellow 2torians as a member of the employee facing Help Desk support team.
Administering a hybrid Windows / Mac computing environment utilizing forward looking management technologies and hosted software services.
Providing on site and remote resolution of desktop computing issues, proactively implementing workstation maintenance, and acting as local enforcement for IT security policies.
Supporting internal IT systems, working closely with non-technical partners to accommodate rapidly growing staff and build out of infrastructure.
Assisting in other IT initiatives (inventory, procurement, technology deployments, etc).
Education and Professional Experience:
2 years relevant IT work experience or equivalent, relevant Bachelor?s Degree a plus.
Strong service and teamwork background required. Previous experience working in fast paced, innovative startup environments a strong plus.
Experience with managed office computing technologies: Active Directory, Group Policy, WSUS, license management, workstation imaging.
Experience with office networking: routers, firewalls, switches, WAPs, WiFi security, VLANs, subnets, site to site and client VPN, networked printing, networked security.
Experience with PBX telephone concepts and programming in large call centers: PRI, SIP, VoIP, DID, ACD, IVR, CTI, voicemail, hot desking, remote calling.
Broad experience with web based computing services: Google Apps Premier Edition, Salesforce, support tickets, CMS software, video / audio conferencing, electronic fax.
Proficient desktop troubleshooting skills for PC, Mac, software, and incidental hardware.
Organized: fastidious, detail oriented, and committed to the highest work standards.
Strong communication skills (written / verbal) and the ability to collaborate in a courteous manner towards the accomplishment of goals.
Service focus: commitment to the success of the organization and the satisfaction of a diverse user base with a variety of needs and problems to solve.
Ability to work late and emergency hours when necessary to maintain high level of service, availability for contact around the clock in case of outages or emergencies.
Enthusiasm and the flexibility to thrive in an entrepreneurial atmosphere of constant change and rapid growth.
About 2U, Inc.
2U partners with top-tier universities to deliver rigorous, selective graduate degree and undergraduate for-credit programs online. Founded in 2008 by John Katzman and a team of education veterans, the company provides universities with the technologies, infrastructural support and capital they need to transform their on-campus programs into high-quality, web-based programs. 2U is one of the highest-funded education technology start-ups in the United States. 2U has partnered with prestigious colleges and research universities to deliver the following groundbreaking online programs:
USC Rossier Online: Master of Arts in Teaching, Master of Arts in Teaching ?TESOL and Master of Education in Advanced Instruction from the University of Southern California Rossier School of Education
MSW@USC: Master of Social Work (MSW) from the University of Southern California School of Social Work
Nursing@Georgetown: Master of Science degree in Nursing from Georgetown University School of Nursing & Health Studies
MBA@UNC: Master of Business Administration (MBA) from the University of North Carolina at Chapel Hill Kenan-Flagler Business School
MPA@UNC: Master of Public Administration (MPA) from the University of North Carolina at Chapel Hill School of Government
@WashULaw: Master of Laws (LL.M.) in U.S. Law from Washington University School of Law
MPH@GW: Master of Public Health (MPH) from the George Washington University School of Public Health and Health Services
International Relations Online: Master of Arts in International Relations from American University?s School of International Service
Semester Online: For-credit undergraduate program through a consortium of leading colleges and universities
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us.
Why It?s Great to Join Our Team
Our Mission ? Transforming & disrupting higher education
Our Culture ? We are a highly energetic, innovative high growth company. We don?t take ourselves too seriously?we have a no asshole policy. We strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Full-time employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependents.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
||Landover, MD |
THIS JOB HAS EXPIRED