Tech Support/Helpdesk Manager InSiteOne

Performs installation, customization and maintenance of the operating system and system software products in support of business processing requirements. Evaluates and integrates new operating system versions, drivers and hardware. Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments.





Job Responsibilities:
This position will provide 2nd level support to customers and services within the enterprise. Responsibilities include system support and server administration of Windows (2003, 2008) Server and Linux (SuSE, Red Hat) Servers. This includes responding to alerts, analyzing and implementing OS patches and hot fixes as well as other OS configurations and updates. Must possess experience and be familiar with server hardware, firmware, BIOS, RAID, server backups, and server security. Must have an understanding of networking technology and expertise in DNS, IIS and Microsoft SQL. Operate with reasonable guidance to correct issues and improve the environment.

This individual should be flexible in accommodating customer requirements and possess a drive to provide a high level of customer service, which includes working a flexible schedule that can be dictated by enterprise support issues. Strong problem solving and troubleshooting skills in enterprise level environments. Logically step through issues and troubleshoot problems by thinking outside of the box and being creative with solutions. Relate technical issues and requirements to business issues and vice versa and be able to communicate these to non-technical associates and customers. Will be required to participate within an on-call schedule. Must work well within a team and possess strong written and oral communication skills. Candidate will interact as a technical resource / mentor for less experienced team members and be required to participate within an on-call schedule.



Required Skills:
Proficiency with some or all of the following: Microsoft Server (2003, 2008) Server, Windows XP and Windows 7 clients. Ability to perform typical basic server and network administration to include upgrades and maintenance of hardware, operating systems, LAN/WAN, DNS, TCP/IP, and storage support functions
Excellent troubleshooting skills
Excellent research skills
Technical documentation skills
Customer Service
Desired Skills:
Service Desk / Help Desk
Networking (TCP/IP, SNMP, IPTABLES, DNS, DHCP)
Knowledge of DICOM, HL7
Experience and skills supporting any of the following: windows Cluster, Blade Servers, VMWare
Experience and skills supporting Windows (2003, 2008) Server, Active directory, Microsoft IIS
Experience using Insight Manager, OpenvView, Network Node manager, Site Scope a plus
Travel 10





Minimum Educational Requirements:
High School Diploma (required)
College degree (preferred)

Preferred Certifications:

A+.

Location:	135 North Plains Industrial Road Wallingford, CT 06492 United States