TECH WRITER INTERN Satmetrix Systems
THIS JOB HAS EXPIRED COMPANY DESCRIPTION
Satmetrix is an experienced partner in deploying successful customer loyalty programs that improve the customer experience and drive financial growth. We combine on-demand technology solutions with best practice expertise and consulting to successfully implement programmes designed to collect and act on customer feedback. Customer information is collected and distributed in real-time allowing employees to rapidly respond to customer feedback, improving loyalty and increasing positive word of mouth.
Satmetrix is the co-developer of Net Promoter, which is proven by leading companies to be the best loyalty metric to drive financial growth. Net Promoter has gained rapid adoption among business leaders due to its ease of adoption and transformational benefits.
Join Satmetrix Systems, a team of highly qualified people passionate about improving their clients' customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits, and stock options. For more information on Satmetrix see www.satmetrix.com.
Deliver clear and concise online help, release notes, and reference document for our customer experience management software.
Understand the software by reviewing product specs, using the software under development, and interviewing product managers and engineers.
Manage doc review process by the team and implement edits as needed.
Coordinate with the engineer in Bangalore, India to ensure that your help content is converted into the online help and delivered into the system on time.
Manage delivery of the help content to the translation manager to ensure that the help is translated by the external translation firm and delivered into the system on time.
Create product videos using Adobe Captivate.
Manage documentation schedule.
BA/BS degree in progress
Keen ability to translate complexity into simple and concise written communications
Strong communicator with analytical ability
Sharp eye for detail and proven project management skills
Comfort with a fast-paced, dynamic environment
Positive, can-do attitude.
Adobe Captivate video skills or willingness to learn.
Image management tools such as Photoshop or Illustrator a definite plus.
Please submit a cover letter explaining why you are interested in the position and what you can uniquely offer to this role. Please also include a 1-2 page writing sample that clearly and concisely explains a complex process such as using google mail, or using your favorite app. Please ensure that you are the sole author and the writing sample has not been edited by anyone else. We are looking forward to hearing from you!
||San Mateo, CA |
THIS JOB HAS EXPIRED