Technical Account Manage Turn
Turn delivers real-time insights that transform the way leading advertising agencies and marketers make decisions. Our cloud applications and Internet-scale architecture work together to provide a complete picture of customers, execute cross-channel campaigns, and connect with a worldwide ecosystem of over 100 partners. Turn is headquartered in Silicon Valley with offices in Amsterdam, Charlotte, Chicago, Dallas, Hamburg, Hong Kong, London, Los Angeles, New York, Paris, San Francisco, Singapore, Sydney and Sao Paolo. For more information, visit turn.com or follow @turnplatform.
Please take a moment to view our award-winning culture video at: http://www.turn.com/working-at-turn/
Turn?s Technical Account Managers make sure that our customers are able to grow their business by leveraging with the full scope of Turn's product suite. Technical Account Managers understand both our customers? businesses and Turn?s technology. They have a need to understand how things work, and enjoy applying their knowledge to identify and implement technology-driven solutions. Technical Account Managers are Turn experts, working closely with clients to indentify new opportunities where our products can better support and grow their businesses. Technical Account Managers are responsible for all post-sales technical client needs, including custom integrations, analytics, and new product adoption. Technical Account Managers also support day-to-day usage of Turn products including ad serving, bidding, data ingestion, data export, and analytics and take responsibility for ensuring clients have a seamless experience across Turn?s full product suite. Technical Account Managers partner with Turn?s Sales, Sales Engineering, Client Services, and Professional Services teams to help our customers understand how to leverage Turn?s technology to solve business problems.
Owner of all custom technical solutions for Turn customers, including responsibility for gathering customer requirements, identifying third party partners, and coordinating internal resources
Day-to-day lead for advanced troubleshooting of all client-impacting technical challenges
Central point of contact for communicating client needs to Turn?s Engineering resources and structuring engineering activity to ensure the prompt and proper resolution of technical challenges
Provide translation layer for client requests and feedback to Turn technical teams
Guarantee the technical aspects of a customer?s integration by providing necessary documentation, technical guidance, and ongoing monitoring of system resources
Provide tailored solutions to meet/solve client business needs
Evangelize new product features and improve product offerings by providing customer feedback to Turn?s Product Management and Engineering teams
BA/BS degree in a technical field
3 years of relevant work experience including hands-on experience in Internet products and technologies
Excellent project management skills and attention to detail
Customer facing experience a must
5 years of relevant work experience
Consulting, solutions-oriented background
Experience working with large data sets and managing complex data-driven products
Ability to work well in a cross-functional team environment
Excellent communication, critical thinking and analytical skills
Location: New York, NY
In addition to our great environment, we offer a competitive base salary, bonus program, stock options, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Turn.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.
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