Lehi Categories:
Technical Account Management Lingotek
THIS JOB HAS EXPIRED
Type: Full-timeExperience: 2-4 years enterprise software accounts
Functions: Technical Account Management
Industries: Computer Software
Posted: Ongoing
Job Description:
Lingotek provides web based translation tools that allow companies to move translation services and translation project management online. Services we provide include translation project management, collaborative translation using volunteer communities, professional translation services, and technologies such as natural language processing, translation memories, and machine translation.
Role:
The Technical Account Manager position requires a strong technical aptitude and 2-4 years of experience managing enterprise software accounts. As an Technical Account Manager, you will review, analyze, and evaluate IT systems, act as a liaison to accounts for localization engineering tasks including using tools such as Okapi, or sed regular expression find and replace. You will gather requirements, and maintain relationships and favorable contacts with current and potential accounts. You will demonstrate our application to potential new clients and help devise implementation strategies. You will respond to telephone calls, email, and otherwise support your client's requests for technical support. You will ensure appropriate SLAs are met. You will document, track and monitor the problem to ensure timely resolution.
Responsibilities:
Use localization tools such as Okapi, Sed, and other localization tools to transform files for translation
Identify, reproduce, and isolate software defects
Report and track defects using defect management software
Work with customers to gather requirements, help with implementations, and troubleshoot installation issues
Work with product management, software developers, and test leads to validate requirements and introduce finished features into client premise or custom installation environments
Demonstrate our application to potential new clients and help devise implementation strategies
Requirements:
2-4 years experience managing enterprise software accounts
Medium-to-high degree of computer and web literacy, Linux/Unix experience a plus
Excellent customer service skills and technical support troubleshooting skills
Strong analytical and problem-solving skills
Excellent oral and written communication skills
Foreign language experience preferred
| Location: | Lehi, UT United States |
|---|
THIS JOB HAS EXPIRED
Lingotek
Investors: Flywheel Ventures, In-Q-TelAll Jobs: at Lingotek
| Web Site: | www.lingotek.com |
|---|---|
| Headquarters: | 34 East 1700 South Suite A-122, Novell Building A Provo, UT 84604 United States |
| Industry: | Software |
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