Technical Account Manager Outbrain
THIS JOB HAS EXPIRED Outbrain is seeking an Atlanta based Technical Account Manager that will play a key role helping to grow our business. The Technical Account Manager will optimize implementations, deployments, and support the overall technical aspects of all our products, focusing primarily on our Scribit content syndication platform. You will work with both internal and external parties to ensure that technical issues are handled quickly and appropriately.
The Technical Account Manager will form a close partnership with our Account Managers, Product Management, Engineering and Sales Teams and will actively contribute to the ongoing success of our products. You will resolve complex technical problems and answer detailed customer configuration questions for some of the largest brands and publishers on the web.
If you are interested to join a group of accomplished, passionate people pushing the edge on blogging, widgets and online publishing ? and think the concept of discovery is as important as we do for the future of the internet- then we want to talk to you.
As with any Outbrain employee, we?re looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what she or he does. The ideal candidate will have the following responsibilities, skills and experience.
Based in Atlanta, competitive salary, equity and benefits, Travel estimated @ 10%.
Lead the technical aspects of a client?s integration (both new and ongoing) by providing necessary technical guidance to both the client and the Account Managers.
Work closely with the Account Manager to implement and release code to clients.
Regularly meet with the Account Managers to review immediate and long-term customer needs.
Perform ongoing QA of publisher sites to ensure quality of recommendations and module UI.
Proactively manage and track both internal and external case tickets to ensure their timely resolution.
Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
Proactively notify clients of any technical updates, product releases related to their account.
Tenaciously troubleshoot product issues; must be willing to get their hands dirty.
Rally internal resources as needed to resolve client issues. Escalate issues to Engineering Group when appropriate.
Provide feedback to Account Managers/Product Management, communicating technical use cases for new features and enhancements
3 years of experience in a technical client services environment
Strong understanding of internet technologies and a demonstrated capacity to learn
Ability to actively drive problems to resolution
Sound decision making and critical thinking skills
Experience or desire to learn how to train people
Expert organization and prioritization skills
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication
The ability to contribute to a team environment with a high degree of professionalism and skill.
Major Plus if you have::
5 years of experience in a technical client services environment; experience troubleshooting technical issues for external clients
Understanding of the online advertising industry
Expert knowledge of XML and RSS Feeds
Proficiency in XPath(ing) content
Working knowledge of content management platforms such as WordPress, Typepad and Blogger
||Atlanta, GA |
THIS JOB HAS EXPIRED