Technical Account Manager (Implementation) Passport Health Communications
THIS JOB HAS EXPIRED Exempt/Non-Exempt:Exempt
Benefits:Full Comprehensive Benefits Package
Employment Type:Full Time
Department:Passport Division (Patient Access)
Description:Passport Health Communications, Inc., a nationally recognized pioneer developing innovative solutions for the healthcare industry and one of Healthcare Informatics Top 100 Healthcare Companies, is seeking a Technical Account Manager, Implementation.
This position offers REMOTE opportunities.
The Technical Account Manager has primary responsibility to work with key clients in providing on-site and remote support for Passport?s products and to exceed client expectations through superior client relationship management and implementation support, as well as secure and maintain positive and long-term 3rd party vendor relationships.
Duties:Technical Implementation & Analysis:
?Manage multiple projects at different stages while making good decisions on an ongoing basis in addition to handling client concerns
?Gathering and documenting requirements
?Perform GAP analysis and defining solutions to gaps
?Conduct analysis and definition of system conversion requirements
?Design, write and implement test plans
?General project management
?Participate in QA processes and methodologies, (creation of test plans, test documents, and test cases)
?Document and monitor defects to resolution
?Subject matter expert for multiple software applications
?Analyze and facilitate resolution of complex issues from internal and external clients
?Effectively communicate with development and technical/customer support staff to resolve issues
?Learn, understand and identify client/customer problems and recognize core issues
?Participate in triaging client issues occurring in the implementation process to analyze, determine specifications, resources, assignment and resolution
?Contribute to pre-production business analyst activities
3rd Party Relationship Management:
?Act as a liaison between key partner contacts and Passport staff to ensure consistency and continuity of services to meet partner expectations
?Monitor partner utilization to maintain and grow partner utilization at expected levels
?Schedule regular onsite meetings with key partner contacts to develop partner service plans that ensure appropriate utilization of all contracted products
?Serve as the voice of the customer and actively provide feedback through appropriate channels (including project management and development) to identify product, process and company improvement opportunities
?Maintain an understanding of industry trends
Other Duties as Required.
Qualifications:?Bachelor?s Degree in Health or Computer Sciences required.
?Minimum 2-3 years Account Management and Product Implementation experience required
?3-5 years experience with healthcare industry software desired (clinical or finance)
Equivalent combination of education and experience may be considered.
?Must possess a strong understanding of the healthcare financial cycle
?Proven track record with successful projects delivered in a timely manner
?Hospital PC management experience
?Hospital/Clinical background a plus
?Experienced in the use of MS-Project
?Proven networking skills required
?PC hardware communications a plus
?Knowledge of MS SQL, MS Excel, MS Word, MS Access, MS Office, Visio
?Basic understanding of HL7 / ASTM interfaces
?Excellent Documentation skills
||720 Cool Springs Boulevard |
Franklin, TN 37067
THIS JOB HAS EXPIRED