Technical Account Manager INRIX
THIS JOB HAS EXPIRED INRIX is seeking a savvy, seasoned Technical Account Manager (TAM) to provide pre- and post-sales customer and partner support while acting as a liaison to the Development and Operations teams within the company.
INRIX develops and operates the world's largest global traffic intelligence platform, delivering smart data and analytics to solve transportation issues worldwide. With more than 200 business customers and partners including Audi, BMW, the BBC, Ford Motor Co, the I-95 Coalition, MapQuest, Microsoft, NAVIGON, Nissan, O2, Tele Atlas, TeleNav, Toyota and Vodafone, INRIX?s real-time traffic information and traffic forecasts help drivers save time every day.
The TAM will own the technical relationship with key customer and partner accounts.
The TAM will assist during all phases of the customer lifecycle, including pre-sales, on boarding, technical integration, and post integration support and sales stages.
Act as liaison for all technical communications between customers and technical functions at INRIX HQ, including Product Management, Product Development, Operations, and Business Development.
As the voice of the customer, you will not only represent your customer within the walls at INRIX, but you will sometimes gently ?push? your customer in the right direction, and other times deliver them the hard message.
Acting as customer advocate, you will provide feedback on product and services architecture, features, functionality, enhancements, and general improvements to address business requirements, all while protecting INRIX interests.
Keep customer educated on product and technology roadmap, soliciting their feedback, and ultimately influence, for future deliveries.
Work with Business Development as a pre-sales technical resource through extended sales cycles, establishing technical relationships, representing the technical face of INRIX to the prospect by describing INRIX technology and services, and collaborating to design solutions around them.
Once a sale is executed, this role will be expected to work closely with customers and senior members and architects of the Product Development team to assist with integration of existing and new INRIX services.
Once a customer?s solution architecture decisions are finalized, the TAM will support the customer with all inquiries and research efforts related to features, functionality, content evaluation, quality and accuracy of LBS content, bug fixing, enhancement identification, etc. This will require tight coordination with the Quality Assurance, Operations, Product Development, and Product Management teams at HQ, as well as the ability to prepare detailed technical analysis reports back to the customer.
Further penetrate existing customers by facilitating collaboration between INRIX and the customer on next generation services.
This ?high-touch? position requires a corporate athlete capable of rapidly shifting gears between roles, including Program Manager, Solutions Architect, and Technical Account Manager, ultimately evangelizing the customer to a highly technical software development team.
This role requires excellent relationship management and presentation skills.
Experience supporting global Fortune 500 customers, ideally in an enterprise software integration, or Software as a Service (SaaS) environment.
Knowledge of customer service principles and techniques with the ability to analyze and interpret customer requirements, identify issues and problems, and offer appropriate action plans towards resolution.
This person should have deep experience in all phases of the Software Development Lifecycle (SDLC), including detailed requirements gathering, functional specifications, technical design, development, test, implementation, and maintenance.
Ability to analyze complex information, identify problems, implement solutions, adjust priorities, make effective procedural decisions, and manage time wisely in a fast-paced environment.
It?s critical that this person be a team player, capable of collaborating in a startup environment while occasionally working independently in a satellite office, or directly on site with a major customer.
Proven leadership and idea selling skills to effectively motivate team players and drive cross-org initiatives, without being ?pushy?.
Understanding/previous exposure to the Public Sector, or Automotive industry, is a plus.
It would be great (although not required) if the candidate has experience as a Technical Program Manager, software developer, tester, or architect of Location Based Services (LBS) services/products.
Proven experience in a technical consulting or software development engineer role is a plus.
Moderate travel. Consistently 3-4 days a month. Additional travel will be the exception vs. the norm.
The candidate should have earned at least a Bachelor?s degree in Computer Science, Math, Physics, Engineering, or a related discipline.
||4055 Lake Washington Boulevard NE |
Kirkland, WA 98033
THIS JOB HAS EXPIRED