Technical Account Manager, Middle East Carbon Black
THIS JOB HAS EXPIRED Job Summary:
Reporting to the Sales Engineering Manager and working closely with the EMEA Director, the Technical Account Manager (TAM) is responsible for supporting Bit9?s expansion to this key geographic region. The TAM will primarily work with multiple Middle East partners to build pre- and post-sales technical skills to enable these partners to effectively sell, implement and support Bit9 solutions. Additionally the TAM will support Bit9 direct sales for customers in this region and other regions as needed.
As part of the Sales Engineering team the TAM works closely with the Middle East partners to enable them to demonstrate product capability, inspire confidence and effectively communicate the power of Bit9 solutions. The TAM is the primary technical resource for the Middle East team and must be a key technical advisor and evangelist for the company as well as provide timely product feedback to influence future Bit9 product development.
When in contact with a partner, prospect or customer the TAM is expected to facilitate technical understanding and build credibility while helping to position the value of training and professional services that ensure success of Bit9 solutions. Either virtually or in-person, they will support the technical certifications of the Middle East partners in gaining technical and best practice expertise, hands-on configuration, implementation support, product education, and in the case of smaller service engagements, project management support. The end result is a partner who is enabled to successfully implement Bit9 solutions and provide frontline technical support (levels 1 and 2) to our Middle East customers.
Essential responsibilities include:
Engage with the Middle East partners to pursue new business opportunities and support all aspects and phases of the Bit9 sales process
Train the Middle East partners so that they can evangelize and demonstrate Bit9?s products to prospects, customers, and partners via presentations and product demos
Support marketing and sales events
Train and support Middle East partners to manage all aspects of prospect evaluation process including:
Perform installation & training of Bit9 products
Educate on operational and organizational aspects of implementation process
Work with Bit9 Technical Support and Engineering to ensure issues are resolved in a timely manner
Respond to technical objections and create competitive differentiation
Assist in RFI and RFP responses
Document evaluation results in SFDC
Enable partners to obtain the technical win
Support the positioning of Professional Services as a critical component to Bit9 solutions
Define and document account success criteria using 4 aspects of success: sponsorship, technology, organization and operations
Ensure Bit9 Professional Services is provided the necessary background, goals, and other supporting information to successfully scope and plan Bit9 solutions implementations.
Build and maintain prospect and partner relationships
Assist in developing and evolving best practices for Sales Engineering activities
Provide product feature input to product management
Apprise Sales Engineering management of overall health of prospects (technical, organizational, operational and sponsorship)
Support partner in development of necessary skills and experience to support implementations and Level 1 and 2 technical support for their regional customers
Model Bit9 core values: Accountability, Creativity/Resourcefulness, Energy/Passion, Leadership, Integrity/Honesty, Smart/Critical Thinking, Teaming
Qualifications & Requirements:
3+ years of Sales Engineering experience
Proven ability to be known as a trusted advisor in the security space for protecting customers from advanced threats
Knowledge of Microsoft Windows configuration and management, Microsoft certifications a plus
Competent (3-5 years) with Linux and Mac
Knowledge of enterprise IT infrastructures and configuration
Knowledge of IT security technologies and best practices
Effective written and verbal communication skills
Hands-on software demonstration experience
Security Sales experience a plus
Understanding of Security Policy, Compliance and Audit, including certificate management, firewalls, proxies, SIEMs, Active Directory, GPOs, policy and process management and more.
Proven ability to operate and solve challenging problems independently when in the field
Strong team player who?s willing to work hard while having a lot of fun
Solid understanding of professional services to enable software products
Knowledge of software deployment and patch management tools
Excellent technical and business skills, including project management knowledge
Excellent attitude and a self-starter who takes strong accountability for personal results
Experience in related technologies such as IPS/IDS, patch management, configuration management, SEIM, auditing/compliance, forensics or incident response.
Experience (3 ? 5 years) with Linux and Mac.
BS/BA or equivalent
Industry certifications such as CISM, CISSP or MCSE a plus
Up to 50% travel required.
Fluent in English with excellent spoken and written skills, additional languages highly desirable
Demonstrated experience with endpoint and server security strongly desirable.
||10 Canal Park |
Cambridge, MA 02141
THIS JOB HAS EXPIRED