Technical Account Manager Bluecava
BlueCava is a fast growing provider of cross screen reach, targeting and measurement products for brands, advertisers, data companies and adtech players. We leverage a high-scale, proprietary data map of recognized devices and associated user data to enable targeted mobile ads, user reach, measurement and data products.
Today BlueCava is growing extensively, with new products, people, clients and funding. Based in Irvine, California and New York City, the company has an exciting, creative culture, a smart team and a true passion for results.
Working closely with the sales, product management, and engineering teams, the Technical Account Manager will ensure success of client implementations from initial scoping and planning, through implementation and testing, and on to full launch, growing client engagements.
Manage ongoing relationships with existing partners and clients including analyzing data, providing reporting and proposing/managing service enhancements.
Support and partner with the sales team to achieve revenue growth targets for each partner or client using a combination of relationship skills, project management abilities, and subject and domain expertise.
Provide technical and subject matter support to the sales team in acquiring new customers/partners.
Develop in-depth knowledge of our offerings and how they integrate and interact with our customers? systems and requirements.
Manage product operations and technical issue resolution, advise customers and partners on optimal configuration, and operate as general tech-to-business translator where needed.
Identify customer impacting technical issues, escalate and manage to resolution.
Proactively identify any relevant opportunities for growth, build a relationship of trusted product and technical advisor, and deliver seamless operations between the client and BlueCava.
Identify tools and product customization which could enable us to better address our partners? technology and business needs and work with product teams to prioritize, develop, gather requirements, test, and launch such improvements.
Work with prospective partners and clients to gather business requirements, goals, and insights for enhancing our services.
At least 3 years in a pre or post sales technical consulting or technical implementation role.
The position requires strong business, technical, and analytical skills.
Strong interpersonal skills and ability to build good relationships and interact effectively with technical and business counterparts and clients.
Positive attitude, good sense of humor, and team focus.
The ideal candidate will possess excellent customer management capabilities, a good instinct for sales, strong project management skills, and proficiency in the technologies used in online advertising.
Ability to create and deliver convincing arguments, including ability to make technical presentations, write service proposals, and statements of work.
Experience generating and maintaining reports; performing data collection and analysis.
Strong troubleshooting skills.
Experience in online advertising; data management a plus.
BA/BS or equivalent required.
Metrics of Success:
Meeting/hitting individual and team targets for new customer revenue and existing customer/partner account growth.
Achieving high customer satisfaction from partner engagement, problem solving and account services.
||New York, NY |