Technical Account Manager Outbrain

Outbrain is seeking a New York based Technical Account Manager that will play a key role helping to grow our business. The Technical Account Manager will optimize implementations, deployments, and support the overall technical aspects of all our products. You will work with both internal and external parties to ensure that technical issues are handled quickly and appropriately.

The Technical Account Manager will form a close partnership with our Account Managers, Product Management, Engineering and Sales Teams and will actively contribute to the ongoing success of our products. You will resolve complex technical problems and answer detailed customer configuration questions.

Responsibilities

Assist in the technical aspects of a client?s integration (both new and ongoing) by providing necessary technical guidance to both the client and the Account Managers.
Work closely with the Account Manager to implement and release code to clients.
Regularly meet with the Account Managers to review immediate and long-term customer needs.
Perform ongoing QA of publisher sites to ensure quality of recommendations and module UI.
Proactively manage and track both internal and external case tickets to ensure their timely resolution.
Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
Proactively notify clients of any technical updates, product releases related to their account.
Tenaciously troubleshoot product issues; must be willing to get their hands dirty.
Rally internal resources as needed to resolve client issues. Escalate issues to Engineering Group when appropriate.
Provide feedback to Account Managers/Product Management, communicating technical use cases for new features and enhancements

Qualifications

BA/BS degree
1 year of experience in a technical client services environment
1 year of experience with HTML, CSS, and JavaScript
Strong understanding of internet technologies and a demonstrated capacity to learn
Understanding of the online advertising industry
Ability to actively drive problems to resolution
Sound decision making and critical thinking skills
Experience or desire to learn how to train people
Expert organization and prioritization skills
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication
The ability to contribute to a team environment with a high degree of professionalism and skill.

Pluses

3 years of experience in a technical client services environment; experience troubleshooting technical issues for external clients
Scripting knowledge; ability to script browsers
Experience using CRM products
Expert knowledge of XML and RSS Feeds
Proficiency in XPath(ing) content
Working knowledge of blogging platforms such as WordPress, Typepad and Blogger

Based in New York, competitive salary, equity and benefits. Estimated 10% travel.

Location:	41 East 11th Street 11th Floor New York, NY 10003 United States