Technical Account Manager Outbrain
THIS JOB HAS EXPIRED Outbrain is currently seeking a Technical Account Manager for its NYC location.
Outbrain is hiring a Technical Account Manager ready to play a key role in expanding our business. The Technical Account Manager will optimize implementations and deployments, and oversee the technical aspects of all our products. You will work with both internal and external parties to ensure that technical issues are handled quickly and appropriately.
The Technical Account Manager will form a close partnership with our Account Managers, Product Management, Engineering and Sales Teams and will actively contribute to the ongoing success of our products. You will be challenged by complex technical problems and detailed customer configuration questions.
If you are interested in joining a group of accomplished, passionate people pushing the edge on blogging, widgets and online publishing; if you think content discovery is a key concept for the future of the Internet?then we want to talk to you.
As with any Outbrain employee, we?re looking for someone who is resourceful, bright, proactive, a go-getter, passionate about what she or he does, and works well both independently and as a part of a team.
Facilitate integration process by providing technical assistance both to Account Managers and to clients (first-time and repeat alike)
Work closely with the Account Manager to implement and release code to clients
Conduct regular meetings with the Account Managers to review immediate and long-term customer needs
Perform ongoing QA of publisher sites to ensure quality of recommendations and module UI
Manage and track both internal and external case tickets to ensure their timely resolution
Apply fundamental troubleshooting skills to issues before escalating to the appropriate group
Notify clients of any technical updates and product releases related to their account
Diligently troubleshoot product issues
Rally internal resources as needed to resolve client issues; escalate issues to Engineering Group when appropriate
Provide feedback to Account Managers/Product Management, communicating technical use cases for new features and enhancements
1 year of experience in a technical client services environment
Strong knowledge of Internet technologies and a demonstrated capacity to learn
In-depth understanding of the online advertising industry
Ability to actively drive problems to resolution
Sound decision-making and critical thinking skills
Experience in training or education or desire to learn how to teach
Exceptional organization and prioritization skills
Ability to interact with clients, management, and peers in an appropriate, professional manner
Effective cross-department communication
Ability to contribute to a team environment with a high degree of professionalism and skill
3 years of experience in a technical client services environment
Experience troubleshooting technical issues for external clients
Scripting knowledge or ability to script browsers
Experience using CRM products
Expert knowledge of XML and RSS Feeds
Proficiency in XPath(ing) content
Working knowledge of blogging platforms such as WordPress, Typepad and Blogger
Outbrain offers full benefits, a competitive salary and bonus plan, and equity in a rapidly growing (and well funded) start-up.
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New York, NY 10003
THIS JOB HAS EXPIRED