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Technical Account Manager Jive Software
THIS JOB HAS EXPIRED
Social software is all about relationships. As a Jive Technical Account Manager you will be responsible for building great relationships with our most valuable clients, service as their trusted technical advisor and internal advocate. Jive TAMs mitigate risk and maximize the value of a Jive implementation through careful resource management and strong client relationships based on accountability and trust. We're seeking a highly motivated candidate who is as passionate about solving technical problems as solving human problems.Responsibilities
Manage incidents to resolution, effectively coordinating resources across Support, Hosting, Engineering and Services.
Advise clients on the optimal approaches to technical challenges based on expert understanding of the Jive platform and customer environment.
Conduct periodic meetings with customers on the phone to ensure operational effectiveness and customer satisfaction.
Serve as primary point of contact inside and outside the company for escalated Support issues.
Deliver world class customer service to Jive's most critical accounts.
Drive continuous improvement of products and processes inside Jive through careful consideration of customer feedback.
Required Skills/Experience
3+ years experience in technical account management
Proficient understanding of server-side Java, SQL, Tomcat, and other web technologies
Excellent written and oral communicator
Energized by working under pressure
Capable and willing to roll up your sleeves and work alongside technical staff to drive incident resolution
Proven ability to defuse difficult customer situations
Experience leading a team
| Location: | 317 SW Alder Street Suite 500 Portland, OR 97204 United States |
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THIS JOB HAS EXPIRED
Jive Software
Investors: Sequoia CapitalAll Jobs: at Jive Software
| Web Site: | www.jivesoftware.com |
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| Headquarters: | 317 SW Alder Street Suite 500 Portland, OR 97204 United States |
| Industry: | Software |
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