Technical Account Manager Jive Software
THIS JOB HAS EXPIRED Social software is all about relationships. As a Jive Technical Account Manager you will be responsible for building great relationships with our most valuable clients, service as their trusted technical advisor and internal advocate. Jive TAMs mitigate risk and maximize the value of a Jive implementation through careful resource management and strong client relationships based on accountability and trust. We're seeking a highly motivated candidate who is as passionate about solving technical problems as solving human problems.
Manage incidents to resolution, effectively coordinating resources across Support, Hosting, Engineering and Services.
Advise clients on the optimal approaches to technical challenges based on expert understanding of the Jive platform and customer environment.
Conduct periodic meetings with customers on the phone to ensure operational effectiveness and customer satisfaction.
Serve as primary point of contact inside and outside the company for escalated Support issues.
Deliver world class customer service to Jive's most critical accounts.
Drive continuous improvement of products and processes inside Jive through careful consideration of customer feedback.
3+ years experience in technical account management
Proficient understanding of server-side Java, SQL, Tomcat, and other web technologies
Excellent written and oral communicator
Energized by working under pressure
Capable and willing to roll up your sleeves and work alongside technical staff to drive incident resolution
Proven ability to defuse difficult customer situations
Experience leading a team
Communicator: You possess strong communication skills and you enjoy working with customers.
Team-Oriented: You're capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
Entrepreneurial: You thrive in a fast-paced, changing environment and you're excited by the chance to play a large role.
Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
||317 SW Alder Street |
Portland, OR 97204
THIS JOB HAS EXPIRED