Technical Account Manager Parallels

Technical Account Manager (Renton, WA)

Want to join one of the fastest-growing, most innovative software companies in the world? Are you interested in taking on an exciting, challenging and rewarding leadership role at a privately held, profitable company?

Join the company that is leading the innovation of virtualization and automation software on desktops and servers for consumers, businesses and service providers.

Recently named a Top 100 private company in the country by Red Herring, Parallels is looking to extend its market success from its current positions as the #1 in desktop virtualization, #1 in container-based server virtualization, and #1 in automation control panels.

Founded in 1999, Parallels offers a dynamic environment at a truly global company with over 700 employees, 10 million customers, and 800 partnerships including Microsoft, Apple, Intel, AMD, Dell, HP, and IBM.

Please visit www.parallels.com for more about our award-winning products and company.

Role definition

Parallels is looking for an outstanding Technical Account Manager to join our support team and assist with both technical and strategic help in using Parallels products. Focus of this position is to be a single POC driving and advocating partner initiatives that deliver higher stability, higher partner satisfaction, all while driving MRR goals.

Responsibilities

• Exceed customer expectations as their key resource within Parallels
• Maintain current functional and technical knowledge of the entire Parallels product line
• Manage and drive competing requests across simultaneous client engagements
• Provide clear and constructive product feedback to Parallels Product Management teams based on customer requirements
• Help to document best practices in developing and deploying Parallels solutions to select customers
• Function as a front-line technical resource for “best practice†and informal customer questions

Some of the functions a TAM performs for their customers include (http://www.parallels.com/support/tam/):

• Conducting a consultative review of your existing IT infrastructure to determine how Parallels technology can best help you
• Reviewing your implementation plans and making recommendations in line with best practices
• Identifying potential technical or business obstacles and suggesting solutions
• Providing updates on Parallels' strategic and product roadmaps
• Providing access to Parallels product experts when needed
• Putting you at the front of the queue for product upgrades and new releases
• Conduct quarterly site visits and delivering quarterly reviews that summarize support issue trends and identify opportunities for improvement.

Qualifications

• At least 8+ year's experience in customer-facing positions in support, technical account manager, sales account management or other role
• Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
• Strong analytical skills regarding technical and project management issues
• Flexible to be on-call via a company provided mobile device to respond to high-severity customer issues during non-standard business hours
• Strong organizational skills with an ability to manage competing client demands
• Ability to interact and communicate with multiple levels of people including CxO
• Excellent communications and interpersonal skills including presentation skills
• Ability to travel up to 30 percent of the time, including internationally
• Bachelor's Degree required or equivalent industry experience

Standout Compensation and Benefits

What's in it for the right Candidate?

• Competitive Compensation and Benefit plan
• Stock options
• 10 annual holidays and 18 additional days of paid time off
• The unique opportunity to have a significant leadership impact at one of the world's fastest growing software companies

Thanks for considering Parallels, one of the world's fastest growing software companies!