Technical Account Manager LiveVox
THIS JOB HAS EXPIRED Position Summary
Working directly for the Director of Account Management, the Account Manager will serve as the primary business contact for large or strategic business clients. The Account Manager role is instrumental in supporting all IT initiatives and client requests for the implementation of new features and functionality and requires significant knowledge, expertise and skills in account management, project management, and company products, systems and technologies. The Account manager will be responsible for coordination, project planning, and communication among customers, vendors, Sales, Operations and internal departments to ensure high levels of customer satisfaction with company service delivery. In addition, the Account Manager?s responsibilities include building relationships with clients to encourage new and repeat business opportunities.
DUTIES AND RESPONSIBILITIES
Responsible for all client communications and project tracking on client deliverables and revenue. This includes but is not limited to:
Review all major deliverables (i.e. function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
Must be able to anticipate needs, solve problems and provide direction to the customers.
Work closely with the project team in order to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
Ensure that client issues are dealt with in an efficient manner, follow predefined escalation processes for any problems that may arise.
Ensure that all processes and procedures are completed, quality standards are met, and projects are executed within agreed upon timeframes.
Engage the client in the development of the reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
Ensure alignment between customer expectations and LiveVox performance under the contract
Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Use project management methodologies to provide milestones and timelines to set expectations with client team prior to beginning any new project initiatives
Pursue opportunities for account growth and new business, involving the Account Executive or Sales Engineers.
Understand and leverage the company capabilities and service, and effectively communicate all offerings to the client.
Report to the Director of Account Management, providing regular input on all account activity, including status and activity reports on a weekly basis.
Other duties as assigned
SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities for this position
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES
Proven account management skills required in order to create, maintain and enhance customer relationships
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc)
Experience in leading projects implementing cloud-based solutions
Experience in managing VOIP implementation projects and previous hands on VOIP experience
Motivated, goal oriented, and persistent
High level of initiative and work well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
EDUCATION AND/OR EXPERIENCE
Four-year college degree required ? Engineering, Business Management, Computer Science or related curriculum
Minimum 3 to 5 years of IT Account/project management experience
COMPUTER/SOFTWARE SKILLS & ABILITIES
Proficiency in all MS Office products
Knowledge of MS Project a plus
Knowledge of Salesforce a plus
Please include salary history when applying for this position.
||450 Sansome Street |
San Francisco, CA 94111
THIS JOB HAS EXPIRED