Technical Account Manager Outbrain
THIS JOB HAS EXPIRED Outbrain is hiring a Technical Account Manager ready to play a key role in expanding our business. The Technical Account Manager will optimize implementations and deployments, and oversee the technical aspects of all our products. You will work with both internal and external parties to ensure that technical issues are handled quickly and appropriately.
The Technical Account Manager will form a close partnership with our Account Managers, Product Management, Engineering and Sales Teams and will actively contribute to the ongoing success of our products. You will be challenged by complex technical problems and detailed customer configuration questions.
If you are interested in joining a group of accomplished, passionate people pushing the edge on blogging, widgets and online publishing; if you think content discovery is a key concept for the future of the Internet?then we want to talk to you.
As with any Outbrain employee, we?re looking for someone who is resourceful, bright, proactive, a go-getter, passionate about what she or he does and works well both independently and as a part of a team.
Outbrain offers full benefits, a competitive salary, and equity in a rapidly growing (and well funded) start-up.
? Facilitate integration process by providing technical assistance both to Account Managers and to clients (first-time and repeat alike)
? Work closely with the Account Management team to implement and release code to clients
? Conduct regular meetings with the Account Managers to review immediate and long-term customer needs
? Perform ongoing QA of publisher sites to ensure quality of recommendations and module UI
? Manage and track both internal and external case tickets to ensure their timely resolution
? Apply fundamental troubleshooting skills to issues before escalating to the appropriate group
? Notify clients of any technical updates and product releases related to their account
? Diligently troubleshoot product issues
? Rally internal resources as needed to resolve client issues; escalate issues to Engineering Group when appropriate
? Provide feedback to Account Managers/Product Management, communicating technical use cases for new features and enhancements
? BA/BS degree or equivalent
? 2 years of experience in a technical client services environment
? Strong knowledge of Internet technologies and a demonstrated capacity to learn
? Ability to actively drive problems to resolution
? Sound decision-making and critical thinking skills
? Exceptional organization and prioritization skills
? Ability to interact with clients, management and peers in an appropriate, professional manner
? Effective cross-department communication
? Ability to contribute to a team environment with a high degree of professionalism and skill
? Bonus: 5 years of experience in a technical client services environment
? Bonus: Experience troubleshooting technical issues for external clients
? Bonus: Scripting knowledge or ability to script browsers
? Bonus: Experience using CRM products
? Bonus: Expert knowledge of XML and RSS Feeds
? Bonus: Proficiency in XPath(ing)/Regex(ing) content
||San Francisco, CA |
THIS JOB HAS EXPIRED