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TECHNICAL ACCOUNT MANAGER The Rubicon Project
THIS JOB HAS EXPIRED
The Technical Account Manager is our mobile product specialist, equally fluent in the latest features of our mobile offerings as well as learning and understanding our clients? media strategies. A successful Technical Account Manager becomes an internal consultant for his/her clients, repackaging the Rubicon Project?s mobile products and services to enhance his/her clients? mobile offerings.Responsibilities:
Primary client resource for all mobile product services and support including but not limited to new publisher onboarding, new release training, day-to-day account oversight, maintaining up-to-date platform specifications and how-to documents
You are technical; you will use web and mobile technology to troubleshoot and document results
You enjoy working with customers; you will need to anticipate, respond to, and track all client requests through appropriate troubleshooting and case escalation
You are organized and enjoy managing multiple ongoing projects; you will liaise with Director of Client Services, Yield Managers, and Account Managers to ensure customer experience is seamless
Mastery of all internal tools including RFM, REVV, RFD, Salesforce, Helix
Qualifications:
Bachelors degree required, some undergraduate coursework in computer science preferred
Strong analytic, strategic, and creative problem-solving skills
Basic knowledge of HTML and JavaScript, intermediate knowledge of Excel
Experience in providing excellent customer service
Prior experience with ad management systems, mobile technology, and/or quality assurance support a plus
Candidates will be required to participate in a short writing exercise
| Location: | San Francisco, CA United States |
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THIS JOB HAS EXPIRED
The Rubicon Project
Investors: Comcast VenturesAll Jobs: at The Rubicon Project
| Web Site: | www.rubiconproject.com |
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| Headquarters: | 00000 United States |
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