Technical Account Manager TokBox, Inc.
THIS JOB HAS EXPIRED Do you enjoy working closely with customers to solve technical problems? Are you born to deal with pressure-cooker situations? Do you have that unique blend of technical chops, methodical approach and people skills so reassuring to customers? Are you the steadying influence that people turn to when things start to go sideways? Do you anticipate and start to deal with challenges ahead when they?re still out of sight around the next corner?
TokBox is looking for an experienced Technical Account Manager for our Customer Solutions and Technical Services team. The successful candidate has proven development and account management experience, likes to work with leading-edge technologies, and is proactive in their approach to customers. The successful candidate is driven to solve problems with customers and to make the customer?s experience with OpenTok the best it can be.
We are looking for an experienced Technical Account Manager for the Engineering Services and Customer Solutions team. A successful candidate has proven software development and account management experience, and is a highly driven problem solver. We are looking for strong, self-motivated individuals who like to tackle challenging problems, help grow existing accounts, and be instrumental in landing new ones as well. Position title will be commensurate with the candidate?s experience and qualifications.
Manage, escalate, and drive timely and satisfactory resolution of customers' technical issues
Manage deployments and implementations for VIP customers and act as their point person within the company
Handle escalations effectively by coordinating with internal teams and setting the right customer expectations
Fix critical issues for customers and drive timely deployments for affected customers
Promote customer issues and represent their interests to the Product Management, Business Development and Engineering teams
Proactively update customers about upcoming releases and bug fixes
Conduct monthly/quarterly meetings with customers to discuss upcoming releases, product roadmap, changes in latest releases, etc.
Hand-hold customers through critical situations, providing on-site support if needed
Work closely with Business Development to find ways to grow existing accounts
Assist in developing best practices and ensure customer requirements are met
Become a TokBox subject-matter expert, handling all customer questions/concerns related to our service
At least 2 years of account management/customer facing engineering experience (such as Technical Sales or Professional Services)
3-5 years of programming experience in one or more of the following: Java, C, C++
Ability to effectively communicate with customers and understand their needs and requirements, with a drive to grow existing accounts
Ability to prioritize and juggle between multiple customer accounts while effectively addressing issues in a timely manner, even in high-pressure situations
Ability to identify and adjust to situations that warrant stop-gap fixes in the short run versus long-term comprehensive solutions that get implemented in future releases
Bachelor's or master's degree in Engineering or Computer Science
Enjoy working with people in a team environment
Experience with WebRTC
Experience with audio/video processing or streaming
Located in San Francisco, CA
||San Francisco, CA |
THIS JOB HAS EXPIRED