Technical Account Manager Workshare
THIS JOB HAS EXPIRED Reports to: Director, Global Field Engineering
Location: Central or Eastern regions of the United States
Workshare is a global leader in content protection and control solutions that enable individuals and businesses to manage information securely. Workshare solutions are used by individuals and organizations of all sizes to increase productivity and protect confidential information. Our Mission is to be the leader in solutions that ensure safe information exchange without business disruption.
Do you have the technical aptitude and sales savvy to become the next Technical Account Manager at Workshare? This is your opportunity to grow your technical ability into a lucrative career with an established and well-respected company like Workshare.
We are currently searching for a Technical Account Manager. The candidate will report to the Director, Global Field Engineering and work as a dedicated resource to an assigned set of Platinum customers in a post-sales and pre-sales capacity. The candidate will serve as the designated point person for deployment, implementation, maintenance and support for all Workshare products and solutions. The candidate will work in a collaborative business/technical partnership to our most strategic accounts and communicate on behalf of Workshare Customer Support. The candidate must have excellent presentation and communication skills and may be required to travel to US client sites to assist customers or attend meetings on short notice. The candidate will assist Workshare Partners in delivering solutions and training programs, as required.
Providing day-to-day assistance and communicating on behalf of Workshare with an assigned set of Platinum Customers (in a post and pre-sales capacity) in a timely manner consistent with Workshare's SLA
Developing and fostering strong customer relationships to achieve the highest level of customer satisfaction
Understanding customer requirements, their client/server infrastructure and proactively identifying upcoming needs
Raising Service and Change Requests, and identifying business critical issues to be Fast Tracked in order to manage customer expectations and satisfaction
Understanding and developing good working knowledge of current and future Workshare products
Working cooperatively in a team environment
Working in partnership with Regional Account Manager responsible for managing Platinum accounts
Working cooperatively with Channel to help educate and build relationships with regional VARs
Providing expert knowledge and content to improve upon the existing Workshare Knowledgebase and training tools
Participate in Workshare sponsored events (i.e. User Groups, conferences, etc)
Strong verbal communications skills and demonstrated ability to write clearly and persuasively
High energy, positive, "can-do" attitude, flexibility, teamwork, and attention to detail; high degree of initiative
Creative problem solving, strategic thinking, communication, and ability to transition to tactical action
Provide planning, designing and implementing of Workshare products in a pre-sales and post-sales capacity
Clear understanding of the software development lifecycle and ability to affect Fast Track processes through strong teaming with Product and Engineering teams
Experience supporting and delivering solutions in the following environments: Microsoft Windows 2000/XP/Vista/7, Office 2000/XP/2003/2007/2010, and Citrix. Familiarity with Microsoft Server 200x, Microsoft Exchange 200x and SharePoint 2003/2007/2010 a plus
Document Management System (DMS) experience with one or more of the following: Autonomy iManage (Interwoven) Filesite/Desksite/Worksite, Opentext (Hummingbird) DM, DocsOpen or equivalent in the legal vertical
Experience with SaaS (cloud computing) as a concept, and leveraging CRM systems for team productivity (SalesForce) in particular
Email Systems experience with one of more of the following: Lotus Notes and Exchange
Experience with one or more of the following third party deployment tools: Active Directory, Altiris, SMS (SCCM), or a solid familiarity with MSI protocol, properties and switches
Experience with multi-user environments such as Citrix and/or RDP
Experience with virtualization environments (such as VMWare, Softgrid)
Black box logging tools (such as BMC Identify AppSight, Wireshark)
Presentation and web conferencing skills (such as Webex, Live Meeting, GoToMeeting)
Must have a minimum of 4+ years of technical support and account/client management experience; preferably with complex software products to an IT-oriented customer base
Must have expert level experience of application/system integration
Experience working in a law firm environment is desired
Must have prior experience working with senior level executives in various industries.
Full proficiency with Workshare product suite is desired
Hands-on experience with SFDC CRM
Workshare is offering an attractive compensation package, including a full range of benefits, with a competitive base salary, revenue-linked commission and a stock options program.
Workshare is committed to achievement of equality of opportunity for all of our employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, age, national origin, disability, veteran status or any other protected group status under federal, state or local law. We respect, value, and welcome diversity in our work force, as well as in our customers, our suppliers and the global marketplace.
||208 Utah Street |
San Francisco, CA 94103
THIS JOB HAS EXPIRED