Technical Account Manager Yammer
THIS JOB HAS EXPIRED iJob Category: Services & Consulting
Location: San Francisco, CA, US
Job ID: 817649-98309
Division: Microsoft Office Division
It is the Customer Success Manager's responsibility to drive customer adoption and success within a defined set of customers. This individual should be comfortable at both consulting with and negotiating with C level executives, backed by a strong understanding of their business objectives.
Key to this role is being able to articulate value, inspire and sell the future of Yammer. As a trusted advisor and coach, the customer success manager determines how Yammer?s product can be effectively applied to support achievement of a company's strategic business goals. He/she should possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise.
The CSM will be responsible for driving adoption and license utilization across their customer base and within Yammer?s Customer Network. He/she will also work closely with renewals management to help drive renewals to a successful completion. He/she will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles. He/she will serve as an escalation point for issues that impacts the customer?s success. He/she will be required to maintain strong working relationships with other customer facing personnel in the Sales, Services, Marketing, and Product Management teams.
Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Yammer solution to be realized.
Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment via Yammer?s Customer Network and through direct client interaction.
Facilitate the development of a community of like Yammer customers, routinely sharing best practices and leveraging lessons learned.
Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to Yammer roll out and adoption.
Disseminate application and vertical best practices.
Serve as a coach and trusted advisor to Yammer customers.
4-6 years relevant work experience
Social Media savvy and passion
Experience with SaaS project implementation
Proven experience in managing large, complex project implementations
Excellent presentation, written, and oral communication skills?
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segments: Account Manager, IT Manager, Information Technology, Consulting, Manager, Sales, Technology, Management
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THIS JOB HAS EXPIRED